Field Service Technician

Requisition ID: 939294
Position: Full-Time
Total Rewards: Benefits/Incentive Information

Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Finishing Service Technician is responsible for installing, training, repairing, & maintaining lens finishing systems & finishing ophthalmic equipment at customer sites. This hands-on, customer-facing role plays a critical part in ensuring the performance, reliability, & satisfaction of equipment post-installation.

The position involves traveling to customer locations, performing installations that may include network, water, & drain connections, & providing comprehensive operator training on proper use & maintenance. The Field Service Technician also performs preventative maintenance, diagnostics, & repairs while maintaining detailed service documentation. This role requires technical aptitude, mechanical dexterity, & a commitment to exceptional customer service.

MAJOR DUTIES & RESPONSIBILITIES

• Travel to customer sites to install a wide range of ophthalmic & finishing equipment.
• Unpack, assemble, & test equipment prior to handoff.
• Connect systems to required power, water, drain, & network sources as applicable.
• Provide on-site instruction to operators on equipment use, maintenance, & troubleshooting.
• Communicate effectively with customers to ensure understanding of system operation & care.
• Diagnose & resolve equipment issues, coordinating with technical support when needed.
• Manage requests for part replacements & ensure prompt service resolution.
• Provide phone-based technical assistance to customers as required.
• Perform preventative maintenance & repairs in accordance with manufacturer specifications.
• Record all service activities accurately in the Service Management Software.
• Partner with Technical Support, Sales, & Customer Service teams to ensure timely updates on service & installation status.
• Complete all required service documentation, reports, & paperwork accurately & on time.
• Maintain proper inventory of parts & tools.
• Provide technical assistance for trade shows, including equipment setup, connectivity, demonstrations, & teardown.
• Contribute feedback to improve installation processes & product design.

BASIC QUALIFICATIONS

• Associate's Degree in Electronics, Electrical/Mechanical Engineering Technology, or equivalent experience.
• 2-4 years of experience in technical field service, equipment installation, or repair-preferably within the optical, ophthalmic, or medical device industries.
• Ability to read & interpret schematics, diagrams, & technical manuals.
• Working knowledge of electrical & mechanical systems.
• Understanding of basic networking & TCP/IP protocols.
• Proficiency with Windows, Microsoft Office Suite, & Service Management Systems (e.g., Microsoft Dynamics GP).
• Comfort with mathematical & statistical concepts for troubleshooting & calibration.
• Ability to lift, move, & transport equipment up to 50 pounds safely, using appropriate tools or assistance as needed.
• Manual dexterity for handling small tools & components.
• Willingness & ability to travel frequently (up to 75%) with occasional overnight stays.

PREFERRED QUALIFICATIONS

• Experience in the ophthalmic, optical, or medical device industry.
• Experience with ophthalmic or optical finishing equipment.
• Familiarity with Practice Management System (PMS) integrations & equipment networking.
• Experience working in an ISO- or GMP-regulated environment.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.