IT Help Desk Technician

Posted Wednesday, July 22, 2026 at 4:00 AM IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join a growing, family-owned organization with a national footprint and a people-first culture. J.J. Taylor Companies, Inc. is a third-generation, family-owned business headquartered in Jupiter, FL. Since 1958, we’ve grown into one of the largest beer distributors in the country through J.J. Taylor Distributing Florida, and we are a major player in the heavy equipment industry through National Equipment Dealers. We’re looking for an IT Help Desk/Support Technician who enjoys solving problems, helping people, and keeping technology running smoothly across multiple state locations. Why You’ll Love Working Here We offer acompetitive, comprehensive benefits packagefor full-time employees (30+ hours/week), including: Medical Insurance – Multiple Cigna plans with employer HSA contributions Supplemental Coverages – Accident, Critical Illness & Hospital Indemnity Income Protection – Company-paid Life, AD&D, Short- & Long-Term Disability Employee Assistance Program – 24/7 access through Cigna MetLife Legal Plan (optional) 401(k) with Company Match Tuition Reimbursement – Up to $5,250 annually after one year Paid Time Off & Paid Holidays Career development support and a collaborative, team-focused culture What You’ll Do As our IT Help Desk Technician, you’ll be the friendly, first-line technical expert supporting employees across the company. Key responsibilities include: Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals Provide phone and in-person support for user issues related to network access, hardware, and software Maintain, update, and repair LAN/WAN connectivity including VPN tunnels Assist with backups, restores, and system monitoring Serve as primary helpdesk contact for computer and network-related issues Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.) Maintain inventory and replacement schedules for hardware and mobile devices Assign and track company mobile phones and ensure accurate HRIS documentation Support route accounting software (RAS) as needed Assist with training, documentation, and keeping technology areas organized What You Bring To thrive in this role, you should have: Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office Ability to troubleshoot effectively and work independently Strong customer service and communication skills Flexibility to work in a fast-paced, multitasking environment Ability to lift 15–25 lbs. and perform basic physical troubleshooting tasks Reliable transportation for onsite visits Education/Experience Associate degree in Computer Science or related field preferred High school diploma or GED required At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications Prior IT Help Desk experience a plus Valid driver’s license and acceptable driving record required Working Conditions Standard office environment with occasional exposure to electrical equipment Travel to remote facilities as needed for user support #J-18808-Ljbffr