Front Desk Representative

The Front Desk Representative facilitates the flow of patient information across the continuum of care including data collection of insurance demographics when a patient arrives at the practice site Performs duties necessary to ensure patients are scheduled checked in and checked out an accurate and timely manner Performs patient registration patient financial services and data entry greeting and referring patients answering routineadministrative inquiries and general office support activities as appropriate Essential Duties and Responsibilities Perform job in accordance with Company Mission vision and goals Provides exceptional customer service to patients and their families Exercises confidentiality in all areas abiding by HIPAA rules and regulations Collects and verifies all demographic Insurance and Financial information and enters information into Electronic Medical Record EMR Assists patients with Phreesia tablets and medical forms as necessary Obtains patient emails for patient portal registration Collects co pays co insurances deductibles and past due balances for all patients Performs daily reconciliation of all money collected Processes patient intake forms and schedules follow up appointments through EMR Schedules follow up appointments in accordance with insurance guidelines Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership teamwork communication compassion that support patient satisfaction and principles of service excellence Ensures all necessary paperwork and documentation ie referrals ID insurance cards etc are up to date and present at the time of service As needed handles phone inquiries from patients and others screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel Makes appointments via telephone patient portal and in person Responsible for copying barcoding and scanning medical records as needed Responsible for maintaining cleanliness of patient waiting area Prepares procedure packets Participate in and complete all required trainings and in services Performs other duties as assigned Minimum Qualifications High School Diploma or equivalent Must have knowledge of Internet and Microsoft Office software MS Word MS Excel MS PowerPoint MS Outlook Must have excellent written and oral communication skills including exceptional customer service Must be able to establish and maintain effective working relationships with doctors clinical staff other co workers and the public Must be able to work individually as well as within a team Must be able to accurately collect and maintain money Must be able to follow both verbal and written instructions Must be able to work a flexible schedule Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations Must be able to multi task and prioritize Must demonstrate extreme attention to detail Must possess strong organization skills Must be able to problem solve and use reasoning Must be able to meet predefined quality standards Must maintain and project a professional attitude and appearance at all time If working in an ASC must provide proof of influenza vaccination annually must wear a procedure mask if refusing the flu vaccine If working in an ASC must complete two 2 step PPD Must complete all regulatory competencies in accordance with working in the ASC Must have a working knowledge of the healthcare field and medical specialty as well as medical terminology All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance Preferred Qualifications Associates Degree from an accredited college or university One 1 year of prior experience working with an Electronic Medical Record EMR Driving/Travel The employee must have reliable transportation Travel for this position may be required up to 25 While the primary workplace may be closest to the employees home work assignments could be in any of the Companys locations Compensation and Benefits Pay Range 1700Hr 1900Hr PTO Up to 96 hours in first year pro rated based on start date Holidays 7 New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day After Thanksgiving Christmas Day Retirement 401k with employer match Health Benefits Medical single and family Dental single and family Vision single and family Other Company Paid Benefits Short Term Disability Long Term Disability Basic LifeAD&D Employee Assistance ProgramOther Voluntary Benefits Voluntary Life Accident Critical Illness Hospital Indemnity #J-18808-Ljbffr Non