Digital Printing Systems Support Technician

Do you love solving complex problems and seeing the result print perfectly?If diagnosing electromechanical systems, traveling to new places, and delighting customers sounds exciting, you’ll feel at home at swissQprint America. We design and build high-precision UV LED flatbed and roll-to-roll printers—and we’re looking for a technician who thrives on challenge and variety.Imagine thisIn the morning, you’re on-site bringing a new wide-format printer online—calibration, testing, and operator coaching included. Later in the week, you’re back in Elgin, IL, refurbishing a trade-in unit and ensuring our demo printers are show-ready. When you’re not traveling, you’re on the hotline helping customers via phone, email, or TeamViewer, turning downtime into up-time.What you’ll doInstall, service, and maintain UV flatbed and roll-to-roll printers across the U.S. (travel ~40%–75%)Own your travel arrangements—and keep any rewards points or benefitsProvide remote support when not in the fieldRefurbish trade-in machines; maintain demo equipment at our Elgin, IL officePartner with 2nd-level support and engineering in Switzerland to improve our printersComplete service documentation, process steps, and reportingPursue ongoing training to build and maintain technical masteryWhat makes you successful hereCustomer-first mindset: You anticipate needs and exceed expectationsResilient and resourceful: You bounce back quickly and find solutionsPeople skills: You communicate clearly and build trustOrganized and focused: You manage time and priorities effectivelyAccountable and team-oriented: You own outcomes and collaborate wellBackground we valueStrong mechanical and electrical backgroundExperience installing/servicing printers is a plusExcellent written and verbal communicationTeam player who contributes to a positive cultureBased near Elgin, IL, or willing and able to relocateValid driver’s licenseComfortable with Microsoft Word, Excel, and OutlookYour toolkitMechanical troubleshootingElectrical systems diagnostics and repairElectrical troubleshootingIndustrial automation troubleshootingMaintenance and repair of complex machineryIndustrial electrical experienceField service readinessWhy you’ll want to joinOur brand is built on integrity, quality, and going above and beyond. You’ll join a team that collaborates closely—across the U.S. and with our colleagues in Switzerland—to deliver service that sets the standard in the digital printing industry. #J-18808-Ljbffr Torrey Holistics