Customer Service Rep

Billing Customer Service Representative - URGENT! Do you love details? Like… really love details? Do contracts, rules, and regulations spark a little joy? Are you the person who spots the extra decimal point from across the room? If so, keep reading. We’re looking for a Billing Customer Service Representative to join our Billing & Compliance Operations team in the waste management industry (yes, we take trash seriously — and we’re proud of it). This is a long term consulting project, fully ONSITE in Irwindale and working with a vibrant team. What You’ll Be Doing You’ll be the behind-the-scenes hero making sure our billing is accurate, compliant, and crystal clear. Think part investigator, part customer advocate, part process pro. You’ll: Stay on top of municipal contracts, ordinances, and internal billing policies (because accuracy matters). Process work orders tied to driver exceptions — excess debris, overweight loads, blocked bins, contamination… you name it. Dig into accounts and billing data to identify revenue opportunities and resolve discrepancies. Respond to billing inquiries with clarity, confidence, and professionalism. Maintain detailed system documentation (if it’s not documented, did it even happen?). Support audits, parcel reviews, and billing-related projects. Keep learning as systems, contracts, and equipment evolve. What Makes You a Great Fit 1–2 years of experience in billing and/or customer service High School Diploma or GED. Strong multitasking skills and laser-sharp attention to detail. Clear and professional communication skills (written and verbal). The ability to make sound decisions quickly. Comfort working in a fast-paced, ever-moving environment. Bonus Points If You Have Experience with the Softpak system. Background in waste management or transportation. A genuine appreciation for process, structure, and getting it right the first time. Looking to hire ASAP. No relocation offered. Hourly PAY Rate: $23-23.50/hr Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.