Head Universal Banker - Manhattan Midtown Area
$56.5k - $73.7kCitibank (Switzerland) AG
- # For additional information, please review .The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team. This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members. The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards**Responsibilities**:* Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.* Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.* Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager* Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)* Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.* Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can- do attitude and customer first culture.* Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.* Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions* Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals* Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day* Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)* Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)* Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution* Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self- service as needed* Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)* Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members* Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi* Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing* Listens carefully to the client and willingly assists with any questions or problems the client has* Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed* Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well* Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.* Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships* Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets* Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)* Good leadership skills and the ability to motivate others* Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals* Providing working leadership and guidance to peer Universal Bankers or Tellers through assignment of work and technical guidance, when needed* Assisting and providing coverage for leadership team with leading by example* Provide feedback to management on ways to enhance sales processes and service delivery* Providing coaching and education to the other Universal Bankers or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies* Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed* Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications**:* 2-4 years relevant experience* Required Skills:* Experience with face-to-face customer service, digital engagement and basic sales/referrals* Open, client service orientation and desire to help customers is required* Sales experience desired* Excellent verbal and written communication skills* Analytical and problem solving skills* Basic computer and digital tools skills* Preferred Skills: Retail experience**Education**:* High School diploma or equivalent------------------------------------------------------**Job Family Group:**Consumer Sales------------------------------------------------------**Job Family:**Branch Sales------------------------------------------------------**Time Type:**------------------------------------------------------**Primary Location:**New York New York United States------------------------------------------------------**Primary Location Full Time Salary Range:**$56,500.00 - $73,700.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------**Most Relevant Skills**Please see the requirements
- J-18808-Ljbffr Citibank (Switzerland) AG
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Head Universal Banker - Manhattan Midtown Area in New York, NY vacancy
- ...Universal Banker - Manhattan Midtown Area Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community...Midtown
Citigroup Inc
New York, NY3 days ago - ...Universal Banker - Manhattan Midtown Area Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community...Midtown
Citi
New York, NY1 day ago $250k
...Personal Banker Safe Act - Manhattan Midtown Area Discover your future at Citi. Working at Citi is far more than just a job. A career with us means... ...skills Education ~ Bachelor's Degree/University degree or equivalent experience This job description...MidtownCitigroup Inc
New York, NY1 day ago$50.03k - $65.27k
For additional information, please review .The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to...SuggestedFull time$56.5k - $73.7k
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team. This role not only executes all service transactions (e.g. deposits, payments, address...SuggestedFull timeFlexible hours$66.3k
...college located 30 minutes north of midtown Manhattan, is seeking applicants for a Head Women’s and Men’s Volleyball... ...Conference and NCAA DIII. Specific areas of responsibility will include... ...see our website at: Salary $66,300 #J-18808-Ljbffr University of CaliforniaMidtownFull time- A leading financial services corporation is seeking a Head Universal Banker in New York City. This leadership role involves guiding a team to deliver exceptional customer service and sales while executing various banking transactions. The ideal candidate should have 2-4...
- ...Certified Medical Assistant (CMA) Our boutique medical practice in Midtown Manhattan offers state-of-the-art, compassionate care in a patient-centered environment. We are currently seeking a Certified Medical Assistant (CMA) who brings both clinical competence and warmth...MidtownPrivate practice
Avicenna Cardiology
New York, NY1 day ago $56.5k - $73.7k
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team. This role not only executes all service transactions (e.g. deposits, payments, address...Full timeFlexible hours$50.03k - $65.27k
Job Overview The Universal Banker is an entry-level position responsible for assisting in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to...Full time$50.03k - $65.27k
Join to apply for the Universal Banker - C04 - NEW YORK role at Citi 3 days ago Be among the first 25 applicants Join to apply for... ...270.00 1 day ago Part-Time Universal Banker (20 Hours) - Manhattan Uptown Area Part-Time Universal Banker (20 Hours) - 120 Broadway Branch...16 hoursFull timePart time$50.03k - $65.27k
The Universal Banker is an entry‑level position responsible for assisting in the execution of sales, product, or service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers, build loyalty...Hourly payFull timePart time- ...department, proudly serving patients from Midtown and the West Side of Manhattan, New York City, and beyond. We have... ...Medical Degree from an Accredited University New York Medical License... ...medical systems in the New York metro area, with more than 48,000 employees...MidtownFull timeTraineeshipLocal area
Mount Sinai Hospital
Brooklyn, NY4 days ago - ...outpatient Multi-specialty practice in the midtown Manhattan at West 57th! With all the noise,... ...Qualifications Medical Degree from an Accredited University New York Medical License Board... ...medical systems in the New York metro area, with more than 48,000 employees...MidtownFull timeTraineeshipLocal area
Mount Sinai Health System
New York, NY2 days ago - ...specialty practice in the new location in Midtown Manhattan! This practice will be located on... ...-functioning outpatient environment University affiliated; community based practice... ...medical systems in the New York metro area, with more than 48,000 employees working...MidtownFull timeTraineeshipLocal area
Mount Sinai Hospital
Brooklyn, NY4 days ago - ...primary care and specialty practice in East Midtown Manhattan on 34th street! The 34th Street... ...-functioning outpatient environment University affiliated; community based practice... ...medical systems in the New York metro area, with more than 48,000 employees working...MidtownFull timeTraineeshipWork at officeLocal areaShift workWeekend workAfternoon shift
Mount Sinai Health System
New York, NY2 days ago - ...Medical Degree from an Accredited University New York Medical License... ...benefits. About Chelsea, Manhattan: Chelsea is a neighborhood... ...and the remainder of Midtown South; to the east are NoMad... ...diversity of the population. The area has a large LGBTQ population....MidtownFull timeTraineeshipLocal area
Mount Sinai Health System
New York, NY1 day ago $18 per hour
...Services Agent | Homewood Suites by Hilton Midtown Manhattan | New York Job Category: Front Desk... ...will be at the center of the hotel's universe-the front office. We need someone to be... ...by sharing your knowledge of the area? Then this could be the job for you. In...MidtownHourly payFull timeSecond jobLocal areaNight shift- ...to cover three locations in Manhattan! At Mount Sinai Doctors -... ...services in the convenience of a Midtown location. With all the noise,... ...Degree from an Accredited University Ability to obtain a New York... ...in the New York metro area, with more than 48,000 employees...MidtownFull timeTraineeshipLocal areaAfternoon shift
Mount Sinai Hospital
Brooklyn, NY4 days ago - ...Internist Opportunity in Midtown Manhattan The Mount Sinai Health System is currently seeking... ...care in high-functioning outpatient University affiliated; community based practice... ...medical systems in the New York metro area, with more than 48,000 employees working...MidtownFull timeTraineeshipLocal areaShift work
- ...Part Time Teller (20 Hours) - Bilingual English/Spanish Preferred - Manhattan Uptown Area Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity...Part time
- ...outpatient Multi-specialty practice in the midtown Manhattan at West 57th! With all the noise,... ...medical care in high-functioning outpatient University affiliated; community based practice... ...medical systems in the New York metro area, with more than 48,000 employees...MidtownFull timeTraineeshipLocal area
$190k - $200k
A team of experienced and compassionate medical professionals cares for patients in the Lower Midtown area on the east side of Manhattan in New York. This outstanding group is currently seeking Certified Family Physician Assistants. Opportunity Details Prefer 2-3 years+...MidtownPrivate practice$275k - $350k
...A growing OB/GYN practice in Manhattan, New York, is adding another OB/GYN due to expansion and patient... ...Mile, luxury shopping, and residential areas offers a quieter, residential, and culturally rich alternative to Midtown and Downtown. It is favored for its expansive...MidtownLive inWork at officeRelocation packageEnterprisemed
New York, NY4 days ago$250k
Overview The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or... ...and verbal communication skills Education Bachelor's Degree/University degree or equivalent experience Compensation and Benefits Salary...$21.98 - $32.97 per hour
...Universal Banker New York, NY (East 64th Street) Salary Range: $21.98/hr - $32.97/hr The Universal Banker (UB) acts as a full service, single... ...of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal...Work at officeWeekend workApple Bank
New York, NY18 hours ago$831 - $1,011 per week
...Full-Time Universal Banker Job Category: Staff Requisition Number: FULLT002732 Posted: May 27, 2026 Full-Time On-site Main... ...compliant with set cash limit. Submit referrals to designated areas through appropriate channels. Assists with training of new...Full timeTraineeshipWork at officeRidgewood Photo
Ridgewood, NY2 days ago- ...Universal Bankers Universal Bankers serve as the Bank's primary front-line customer service representatives and are responsible for creating... .... This hire could be placed at any of our 6 locations in the area, placement requests cannot be guaranteed. Reports To...
Maspeth Federal Bank
Corona, NY2 days ago $50.03k - $65.27k
...Universal Banker The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with...Hourly payFull timePart timeCitigroup Inc
Jamaica, NY1 day ago$19.5 - $25.48 per hour
...Universal Banker Trainee We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank... ...customer service in the Teller and Customer Service areas, including prompt and accurate transaction processing, with focus...Hourly payFull timeTraineeshipNorthfield Bank
Brooklyn, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head Universal Banker - Manhattan Midtown Area. Be the first to apply!
Related searches