SCHEDULING COORDINATOR- PACE

Job Description

Job Description

Job Purpose

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team in the Program of All-Inclusive Care for the Elderly (PACE). The Scheduling Coordinator will play a crucial role in managing and coordinating appointments for participants of the PACE program, ensuring they receive comprehensive and timely care services. This position requires strong communication skills, multitasking ability, and a commitment to providing excellent customer service to elderly individuals.

Duties and Responsibilities

• Schedule and coordinate medical, therapeutic, and other health-related appointments for PACE participants in collaboration with healthcare providers and the interdisciplinary care team.
• Maintain accurate and up-to-date participant schedules, ensuring all appointments are scheduled in accordance with participants' needs and care plans.
• Communicate effectively with participants, families, and healthcare providers regarding appointment availability, changes, and cancellations.
• Monitor and track appointments to ensure all services are provided timely and efficiently, following up as necessary.
• Assist in managing transportation arrangements for participants, ensuring they have access to transportation for their scheduled appointments.
• Handle the rescheduling of appointments when needed, ensuring minimal disruption to participant care.
• Maintain detailed records of appointments, cancellations, and rescheduling within the program’s scheduling system.
• Collaborate with interdisciplinary teams to ensure that care plans align with scheduled appointments and services.
• Ensure that all appointment scheduling complies with program policies and regulatory requirements.
• Assist with reporting and data entry as required, providing updates on appointment status and trends.
• Act as a liaison between participants, families, providers, and internal teams to resolve any scheduling-related concerns or issues.
• Other duties as assigned. 

Qualifications

Education:

• High school diploma or equivalent required; Associate’s degree or higher preferred.
• Previous experience in healthcare scheduling, administrative support, or customer service, particularly in the elderly or senior care field, is preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with participants, families, and healthcare providers.
• Detail-oriented with the ability to maintain accurate records and handle confidential information.
• Proficiency with scheduling software and office tools such as Microsoft Office (Word, Excel, Outlook).
• Knowledge of the PACE program and its services is a plus.
• Ability to work independently as well as in a team-oriented environment.
• Compassionate and empathetic toward elderly individuals and their families.

Desired Personal Attributes :

• Dependable, flexible and resourceful.
• Enjoys working with disabled and older adults.
• Effective interpersonal skills to work with members, caregivers and staff.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
• Ability to be self-directed and able to work independently.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

Other:

• Must be able to work required schedule.
• Requires physical strength to perform essential functions of the job.
• Requires use of personal vehicle.
• Requires valid driver’s license.
• Requires proof of automobile insurance coverage at the following minimum amounts in order to be reimbursed for mileage:   $100,000/$300,000 personal liability and $100,000 property damage.
• May require use of personal cell phone for business purposes (may be eligible for stipend)

Physical Demands

• Must be able to remain in a stationary position 50% of the time.
• Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Able to constantly position yourself to maintain files in file cabinets such as reaching with hands and arms, kneeling, crouching, etc.
• The ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information is crucial for this role.

Compliance with the Americans with Disabilities Act (ADA)  

Our center is dedicated to fostering an environment that is inclusive and accessible, welcoming everyone with open arms. We strictly follow the guidelines outlined by the Americans with Disabilities Act (ADA), which includes a prohibition on discrimination in employment practices and other terms and conditions of employment. 

By joining us, you will become part of an organization that cherishes diversity, inclusivity, and equal opportunity.   Together, we can make a meaningful difference in our community and positively influence the lives of those we serve.