Receptionist, Childcare

Job Description

Job Description

Summary: Responsible for covering the main reception desk for a large Child Care/Head Start center in Framingham. Responsible for answering and directing phone calls, buzzing in and greeting guests that come into the building, maintaining communication with school bus drivers on the two-way radio, and assisting with collection of fees from program parents. Assist other staff members with office related tasks as needed. Establish a positive connection with children, families, and community members when interfacing on the telephone, computer, or in person.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Answering and directing phone calls into the Center.
• Buzzing in and greeting all guests to the Center.
• Maintain communication with program school buses on the two-way radio.
• Collect fees from program parents and enter into ProCare.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies and procedures.
• Assist with data entry into ChildPlus.
• Keep reception area neat and orderly.
• Other office duties as assigned.

Knowledge and Skill Requirements:

• Good customer service skills with ability to multi-task and stay organized as required.
• Microsoft Office skills (MS Word, Excel) a plus.
• Bilingual (Spanish or Portuguese) a plus.

Organizational Relationship:  Directly reports to the Center Director. Indirectly reports to Assistant Director.

Physical Requirements: Must be able to handle the physical aspect of the position. (sitting, walking, lifting up to 30 pounds). Recent physical exam determining good health.

Working Conditions:  As part of the responsibilities of this position, the Receptionist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.