Registration Clerk

Job Description

Job Description

Description:

Park DuValle Community Health Center is seeking a Registration Clerk to serve as the first point of contact for our patients. This role is responsible for creating a welcoming experience while ensuring accurate patient registration, insurance verification, scheduling, payment collection, and record management. The ideal candidate is professional, compassionate, detail-oriented, and committed to delivering exceptional customer service in a healthcare setting.

Key Responsibilities:

• Welcome patients and assist with the registration and check-in process.
• Collect, verify, and update demographic, insurance, and other required patient information.
• Collect, process, and accurately post patient payments to patient accounts.
• Accurately enter patient information into the Electronic Health Record (EHR) system.
• Verify insurance eligibility and assist patients with questions regarding coverage and registration requirements.
• Schedule appointments and help manage patient flow to support efficient clinic operations.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Communicate effectively with providers, clinical staff, and other departments to coordinate patient care.
• Address patient inquiries and resolve registration, scheduling, or billing-related concerns.
• Maintain a clean, organized, and professional reception area.
• Perform other administrative duties as assigned.

Requirements:

• High school diploma or GED; coursework or training in healthcare administration is a plus.
• Previous experience in a medical office, healthcare setting, or customer service role.
• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Proficiency with computers, Microsoft Office, and electronic medical record systems.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. 
• Strong problem-solving skills and a professional, patient-centered approach.
• Ability to handle sensitive information with discretion and confidentiality.

Benefits and Perks

At Park DuValle Community Health Center, we offer a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees. 

• Medical, dental, and vision insurance
• Employer-paid basic life and long-term disability insurance
• Short-term disability and Employee Assistance Program (EAP)
• Voluntary life, accident, critical illness, and disability benefits
• 403(b) retirement plan with employer match up to 5%
• Paid Time Off (PTO) 
• 11 paid holidays
• Predictable work schedules
• Meaningful work serving diverse and underserved communities

Why Join PDCHC?

At Park DuValle Community Health Center, our mission is to provide high-quality, accessible healthcare to the communities we serve. As a member of our team, you'll work in a collaborative and supportive environment where your contributions help improve the patient experience and make a meaningful impact every day.

Apply Today

If you are an organized, dependable professional who enjoys helping others and delivering outstanding customer service, we encourage you to apply and become part of the Park DuValle team.

Equal Opportunity Employer: Park DuValle Community Health Center is committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.