Cloud (IAC) Support Engineer

Cloud Support Engineer

Location: 4910 Tiedeman Road, Brooklyn Ohio

The Cloud Support Engineer will assist teams in implementing and support their cloud hosted applications, collaborating with Engineering and Development teams to ensure sufficient application operation with streamlined support and maintenance.

Essential Job Functions

• Responsible for deploying and supporting the delivery of enterprise software solutions, digital intelligence, and cloud platforms through continuous integration, continuous testing, continuous delivery, and configuration management.
• Design, code, and test systems with a long-term mindset of maintainability.
• Adhere to technical standards and participate in standards evolution.
• Understand the importance of teamwork and coordinated activities.
• Demonstrate effective communications skills with team members.
• Working knowledge of analytical thinking concepts and techniques.
• Basic understanding of continuous integration, continuous delivery, continuous testing, and configuration management methodologies.
• Proficient in at least one development language (i.e., Python, Java, JavaScript, Go, Ruby, .NET, etc.) and integrating multiple tools through their APIs, command line interfaces, etc. and the ability to identify basic programming constructs in unfamiliar languages.
• Basic understanding of Agile methodologies.
• Working knowledge of common DevOps technologies.
• Working knowledge of command-line tools in Windows and Linux environments.
• Working knowledge of APM and telemetry tools such as Dynatrace, Elastic, etc.

Required Qualifications

• Educational/Certifications: bachelor's degree in computer science, information systems, other related field, or equivalent work experience
• Excellent analytical, written, and oral communication.
• Strong presentation skills.
• Ability to facilitate cross functional meetings to accomplish objectives or resolve issues.
• Ability to meet deadlines and ensure others meet deadlines with minimal oversight.
• Knowledge of operating systems, database administration, CloudSQL, terraform, ansible
• Agile and/or Project Management delivery experience

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/03/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.