USA_Developer

Pay Rate Range: $62.85 - 64.70/hr.
GBaMS ReqID: 10687712

ServiceNow F&A/S2P

Job Description:
We are seeking an experienced ServiceNow Workplace Service Delivery (WSD) professional to design, implement, and support modern workplace solutions on the ServiceNow platform. The ideal candidate will have strong hands on experience with WSD modules, ServiceNow platform development, and integration with Enterprise Service Management (ESM) processes to enhance employee experiences.

Key Responsibilities
Workplace Service Delivery Implementation
• Design, configure, and implement ServiceNow Workplace Service Delivery (WSD) capabilities across enterprise environments.
• Configure and manage WSD modules including:
oWorkplace Case Management
oFacilities Service Management
oReservation Management (spaces, desks, rooms, parking, etc.)
oMove Management
oRoute Maps & Indoor Maps
• Customize forms, workflows, business rules, UI policies, client scripts, and UI actions specific to WSD use cases.

Platform Development & Customization
• Perform advanced ServiceNow development using:
oBusiness Rules
oScript Includes
oClient Scripts
oUI Builder / Service Portal
oFlow Designer and Workflow Editor
• Ensure configurations follow ServiceNow OOTB (Out of the box) best practices and minimize technical debt.
• Implement workspace based experiences using Agent Workspace / Employee Center Pro.

Integrations & Data Management
• Integrate WSD with other ServiceNow modules:
oITSM
oHRSD
oAsset Management
oCMDB
• Support third party integrations (e.g., building systems, badge access, IoT data, floor plan tools) using:
oREST / SOAP APIs
oIntegrationHub
• Maintain data accuracy and relationships in CMDB relevant to workplace and facility assets.

Stakeholder Collaboration
• Work closely with business stakeholders, facilities teams, HR, IT, and vendors to gather requirements and propose scalable solutions.
• Translate business needs into functional and technical designs.
• Provide demos, walkthroughs, and user training where required.

Testing, Deployment & Support
• Perform unit testing, system integration testing, and UAT support.
• Assist in release management, upgrade readiness, and regression testing.
• Provide L2/L3 production support, including incident and problem resolution.
• Troubleshoot performance issues and ensure platform stability.

Required Skills & Qualifications
ServiceNow Skills
• 4+ years of overall ServiceNow platform experience
• Strong hands on experience with Workplace Service Delivery (WSD)
• Solid understanding of:
oServiceNow data model
oCMDB & CSDM concepts
oAccess Controls (ACLs)
oService Catalog & Request Fulfillment
• Experience with Flow Designer, IntegrationHub, and UI Builder

Technical Skills
• Proficiency in:
oJavaScript (ServiceNow scripting)
oREST APIs and JSON
• Experience working with Service Portal or Employee Center
• Familiarity with Agile / Scrum development methodologies

Soft Skills
• Strong analytical and problem solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in cross functional teams
• Strong customer focused mindset

Good to Have (Preferred Skills)
• ServiceNow Certifications:
oCertified System Administrator (CSA) - preferred
oCertified Application Developer (CAD) - preferred
oWSD Implementation certification - strong advantage
• Experience with:
oSpace management or facilities operations
oMobile Agent or Field Service scenarios
oServiceNow upgrades and performance analytics
• Exposure to Employee Experience (EX) solutions

Key Deliverables
• Configured and optimized WSD solutions aligned with business needs
• High quality technical documentation and solution designs
• Stable, scalable, and upgrade safe ServiceNow implementations
• Improved employee workplace experience and service efficiency

Essential Skills: ServiceNow S2P US Developer

Skills: ServiceNow

Experience Required: 4-6 years

Skills: Category Name Required Importance Experience SkillCategoryTest1_MN ServiceNow Yes 1>7 years