Field Service Logistics & Support Associate- PSD

Field Service Logistics & Support Coordinator

The Field Service Logistics & Support Coordinator is a service-minded, hands-on role responsible for providing centralized logistical, inventory, and equipment support to a national field service organization. This position serves as the primary shop-based support resource for remote crews, ensuring materials, tools, and essential equipment are available, maintained, and delivered as needed to support safe, efficient, and uninterrupted field execution.

Operating from a single central location, this role manages shipping and receiving, remote-crew inventory, tool control, minor equipment maintenance, and replacement-product coordination. Limited travel may be required on an exception basis to support urgent field needs.

Remote Crew & Field Support

• Serve as the central point of contact for remote field crews requiring materials, tools, consumables, or replacement equipment
• Provide responsive, service-oriented support to minimize field downtime and improve execution readiness
• Coordinate emergency or expedited material needs in support of critical field activities

Inventory, Tools & Equipment Management

• Maintain and manage remote crew tool inventories and commonly used field materials
• Track issuance, return, condition, and location of tools and test equipment assigned to crews
• Support basic inventory control and traceability, including labeling, documentation, and system updates
• Identify gaps, shortages, or wear-and-tear trends and recommend replenishment or replacement

Shipping, Receiving & Logistics

• Receive, inspect, and process incoming shipments of materials, tools, and equipment
• Prepare and ship equipment, kits, and materials to field crews across the U.S.
• Coordinate freight, courier, and expedited shipping as required
• Ensure all shipments are properly documented, packaged, and tracked
• Support returns, refurbishment shipments, and warranty-related logistics

Equipment Maintenance & Replacement Support

• Perform or coordinate minor equipment maintenance, cleaning, inspection, and basic repairs where appropriate
• Identify equipment requiring repair, replacement, or recertification
• Coordinate replacement products or loaner equipment to ensure field continuity
• Maintain readiness of commonly deployed tools and equipment

Emergency Support (Limited Travel/Driving)

• On a limited and exception basis, may be required to:
• Drive emergency materials to job sites
• Fly to deliver or retrieve critical equipment
• All travel is infrequent, planned as necessary, and directly tied to operational continuity

Systems, Documentation & Reporting

• Maintain accurate records related to:
• Inventory levels
• Tool assignments
• Shipments and returns
• Update ERP or tracking systems as required
• Provide periodic status updates to Field Service and Operations leadership

Safety, Quality & Compliance

• Ensure all equipment shipped and issued is safe, serviceable, and compliant with company standards
• Follow company policies related to material handling, transportation, and safety
• Maintain an organized, clean, and efficient support area

Required Qualifications

Education

• High school diploma or GED required
• Technical, logistics, or operations training preferred

Experience

• 24 years of experience in logistics, warehouse operations, field support, or service operations
• Experience supporting field crews or service organizations preferred
• Familiarity with tools, equipment, and materials used in electrical or industrial field service environments is a plus

Skills & Competencies

• Strong customer-service mindset with a field-first orientation
• Excellent organizational and multitasking skills
• Ability to work independently and prioritize competing requests
• Practical mechanical aptitude for basic equipment handling and maintenance
• Effective communication skills across field and management teams
• Comfortable with inventory systems, shipping platforms, and basic reporting tools

Preferred Qualifications

• Experience supporting national or multi-region field service teams
• Familiarity with high-voltage, industrial, or power-related field equipment
• Forklift certification or willingness to obtain
• Valid driver's license with the ability to travel on an exception basis, CDL is a plus.

Working Conditions

• Primarily shop-based at a single assigned location
• Occasional lifting of tools or equipment (up to 50lbs)
• Limited travel required for urgent support needs
• Standard business hours with flexibility to respond to critical field demands

Role Objective

This position exists to remove logistical friction from the field, allowing technicians and crews to focus on execution while ensuring materials, tools, and equipment are available, reliable, and delivered when needed.