District Manager

Job Description

Job Description

District Manager

The District Manager (DM) oversees operations, performance, and leadership development across approximately 5-8 Dunkin' restaurants. This role supports Restaurant Managers in delivering exceptional guest service, maintaining brand standards, ensuring food safety compliance, and driving operational and financial performance. The DM provides consistent coaching, accountability, and structured follow-through to keep all restaurants aligned with company expectations.

The District Manager is expected to spend a significant portion of their time in restaurants coaching, developing leaders, observing operations, and supporting execution. This is a hands-on leadership position that requires visibility, accessibility, and active involvement in restaurant operations.

Responsibilities include

• Ensure all restaurants in their portfolio meet Dunkin' Brand Standards, food safety requirements, and company operational expectations.
• Analyze restaurant performance metrics and develop action plans to improve operations, sales, profitability, and guest satisfaction.
• Monitor product availability and support managers in controlling food, labor, and operating costs.
• Ensure stores are prepared for all LTOs and window launches beginning 3 weeks out prior to launch
• Ensure managers are following systems, platforms and operational processes that are in place
• Hold weekly meetings with each GM with structured agendas
• Complete Monthly Food Safety checks
• Track payroll progress and support managers with scheduling and labor adjustments
• Review truck accuracy and follow up on shortages
• Review and track quarterly kicker progress
• Ensure all CMX monthly requirements are completed
• Monitor training progress for new hires and follow up on completion
• Provide updates and communication on business goals and Brand initiatives
• Maintain a shared Google calendar with accurate scheduling and visibility
• Maintain oversight of maintenance issues and ensure timely resolution to protect guest experience and operational efficiency.
• Identify, develop, and recommend high-potential employees for future leadership opportunities.

Management Responsibilities include

• Recruit, hire, onboard, develop, and retain Restaurant Managers.
• Conduct performance reviews and development planning for Restaurant Managers.
• Ensure timely completion of employee evaluations, coaching documentation, and separation processes.
• Provide consistent coaching, accountability, and performance management to restaurant leadership teams.
• Develop succession plans and leadership pipelines within assigned restaurants.
• Partner with Human Resources and senior leadership on employee relations matters as needed.

Education/Experience

• Minimum 3 years of multi-unit leadership experience in restaurant, retail, hospitality, or related industries.
• Strong understanding of P&L management, labor controls, and restaurant operations.
• Proficiency with Microsoft Office, Google Workspace, and restaurant management systems.
• College degree preferred but not required.

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others
• Coaching & Development
• Accountability
• Conflict Resolution
• Communication Skills
• Strategic Thinking
• Decision Making
• Organizational Skills
• Adaptability

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Working in a small space
• Requires travel between restaurants

Benefits

• Competitive Salary
• Performance-Based Bonus Opportunities
• Flexible Scheduling
• Paid Time Off
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Tuition Ben