Operations Support Manager

Benefits Opportunity for advancement Training & development 401(k) Employee discounts What You’ll Do Providing 5‑star luxury experience for all guests Ability to achieve results with a team – Consistently holding all team members accountable to current expectations, ideally by leading through inspiration, communication, education, and encouragement. Being a self‑starting & forward‑focused thinker. Additional Responsibilities Guest Relations Prioritizing guest communications – Promptly return all voicemail, emails & social media messages Understanding of the service menu to maximize stylist schedules and client bookings. Leading from the desk – our salon leaders are the first and the last person our guests see during their visits. Understanding all products sold & ability to provide best recommendations to guests. Ensuring that the salon is a comfortable environment for all guests. Supporting stylists in resolving guest opportunities. Operational Excellence Overseeing the cleanliness & appearance of front of house and back of house areas throughout the day Ensuring opening and closing checklists are completed. Managing inventory records & budgets. Planning seasonal promotions & decor. Performance Managing & optimizing stylists’ daily productivity Understanding and facilitating the use of salon branded systems for success. Optimization of location performance through use of “key performance indicators” and other market research. Coaching teams to meet and/or exceed key performance indicator goals for individual stylists and the location as a whole. Exhibiting role‑model behavior in all aspects of company culture & core values (Honesty, Teamwork, Communication, Education, Growth, Excellence in Service) Growth Coaching stylists to stay on track to achieve their individual goals. Mentoring team in strategic planning for their career to create the ideal work life. Adding to creative innovation & growth of company Organization of promotional marketing events & strategy - staying active in the community. Being a contributor to the reputation & marketing of Salon Halo. Continuing education in business, industry, and personal development. Adaptability Ability to remain flexible & in touch with the needs of the organization Leading the team through challenges in day to day operations. Exhibiting exceptional time management and the ability to multitask in a high volume service environment Ability to support additional locations as needed. Qualities Required Ability to work a 40 hour work week and support during business operating hours. At least 2 years experience leading a team in a goal focused environment. Being a self starting & forward focused thinker Ability to produce high results with minimal oversight Exceptional time management skill & efficiency Meticulous organizational skills Exceptional attention to detail Exceptional problem solving skills Strong ability to hold others accountable through educating, coaching, and inspiring. Exceptional communication skills & team work The ability to manage many tasks at once Leading a team in delivering elevated customer service in a luxury setting. Love of people & being of service to others Strengths & proficiencies in technology Growth mindset Participation in on-going education to continuously improve knowledge, skills, & abilities 2+ years in management or administration A great attitude & willingness to be coached. Travel for educational events when needed High literacy Strong phone, people, & customer service skills Additional Perks Working in an upbeat, culture centered environment Opportunities for travel Novel & varied day to day experiences Countless resources for personal development Mentorship in systems & organizational structure Continued education on business development & leadership This position does provide potential for growth in pay, responsibilities & bonuses based on performance. #J-18808-Ljbffr