Warehouse Assoc / Counter Sales

Warehouse & Counter Sales Associate

Location: Meredith, NH. Branch | Schedule: Monday-Friday, 7 AM 4:30 PM | Compensation: $22.00-24.00/hour

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to delivering amazing products and world-class customer experiences. We're seeking a motivated and versatile Warehouse & Counter Sales Associate to join our Meredith team. In this dual role, you'll be the backbone of our branch operations managing day-to-day warehouse functions while serving as a knowledgeable resource for our customers at the counter. If you're reliable, adaptable, and thrive in a fast-paced environment, there's no place like Homans.

Responsibilities

Warehouse Operations

• Inventory Management & Processing Receive, bin, and ship orders using barcode/RFID scanning technology while managing purchase orders and transfers with precision
• Equipment Operation Safely operate material handling equipment, including forklifts, with daily pre-trip inspections and adherence to proper safety protocols
• Warehouse Organization Maintain systematic storage operations, stage orders for shipment, and ensure accurate product placement throughout the facility
• System Management Process inventory through warehouse management systems and shipping/receiving software with meticulous attention to detail
• Quality Control Execute accurate picking, packing, and documentation while addressing discrepancies and operational issues promptly
• Safety & Compliance Consistently adhere to OSHA guidelines and company safety standards in all warehouse activities

Counter Sales & Customer Service

• Customer Engagement & Sales Greet customers and answer incoming calls; identify needs and recommend HVAC equipment, parts, and supplies that best fit their requirements
• Product Knowledge & Promotion Awareness Discuss features and benefits of merchandise; stay current on promotions and deals to maximize sales opportunities
• Order Processing & Problem-Solving Research inventory availability using computer databases, prepare sales and quote orders, process payments, and handle product substitutions when needed
• Showroom & Inventory Coordination Maintain organized displays, coordinate transfers, open orders, and warranty authorizations in collaboration with the broader team
• Multi-Tasking & Flexibility Balance counter sales with clerical support, telephone outreach, and warehouse assistance wearing multiple hats to keep branch operations running smoothly

General

• Cross-Functional Collaboration Partner with Store Associates and Sales Managers to deliver a seamless customer and operational experience
• Performance Standards Meet productivity targets and deadlines while maintaining consistent attendance and punctuality
• Other duties as assigned

Qualifications of a Warehouse / Counter Sales Associate:

• Prior HVAC experience with basic technical knowledge preferred
• 23 years of warehouse, logistics, or counter sales experience
• Excellent customer service and communication skills
• Proficiency with inventory management systems, handheld scanning devices (barcode/RFID), and Microsoft Office (Word, Excel, Outlook); ability to learn new software quickly
• Strong math skills for transactions, calculations, and quotes
• Ability to lift 50+ pounds regularly, stand and walk for extended periods, and navigate warehouse spaces including climbing ladders, bending, and reaching as needed; assistance available for loads between 5075 pounds
• Manual dexterity to handle packages, operate equipment, and use tools effectively
• Strong attention to detail, problem-solving abilities, and commitment to safety protocols
• Reliable, punctual, and professional with a team-oriented mindset
• High School Diploma or GED required
• Forklift certification preferred

There's No Place like Homans!

• Competitive pay
• Career growth opportunities
• Medical, dental & vision
• 401k plan
• Paid time off
• Health Savings Account
• Employee assistance program
• Company-paid life insurance
• Wellness programs
• Stock purchase plan