Senior Business Operations Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.The Chief Business Office (CBO) Business Operations team is seeking a Senior Business Operations Manager to drive financial rigor, operational consistency, and strategic alignment across day-to-day operations for the CBO Organization. We are looking for a self-motivated, deeply analytical, and high-energy professional to design, own, and optimize critical business processes, financial frameworks, and strategic initiatives that support the Chief Business Officer (CBO) organization. You are a strong self-starter who is expected to operate with high autonomy, maintain rigorous accountability, and serve as a proactive strategic thought partner to leadership. You excel at translating broad goals into structured operational frameworks, managing senior stakeholder relationships, and handling sensitive company data with absolute discretion and confidentiality. WHAT YOU’LL DO Drive full program ownership for CBO budgets, including AI-specific costs and ROI, and tie back to broader LRP financial process and models, establishing end-to-end operational workflows, financial discipline, and strategic accountability across the organization Lead budget allocation recommendations and scenario modeling to provide leadership with data-driven alternatives and impact analyses during strategic planning pivots Architect and deliver Long Range Plan (LRP) and Annual Planning Financial inputs for the Chief Business Officer, collaborating closely with strategic stakeholders to build multi-year financial projections that align with overarching corporate visions Drive high-impact strategic initiatives using program management best practices, ensuring complex, cross-functional programs are delivered on time, within scope, and aligned with core leadership objectives Streamline core operational processes and infrastructure by evaluating and implementing AI tools and automated workflows that scale efficiency, eliminate functional silos, and track ROI Lead ongoing change management and organizational agility, building robust mitigation strategies to navigate risks and blockers to drive business outcomes WHO YOU ARE Bring 7+ years of experience in Business Operations, Program Management, Strategic Finance, Strategy Consulting, or a highly analytical corporate strategy role within a fast-paced, scaling environment Demonstrate high autonomy and strong strategic partnership skills, with a proven history of acting as a trusted advisor to organizational leadership and driving complex programs end-to-end with minimal guidance, driving business outcomes Exhibit advanced financial and operational rigor, backed by deep financial acumen and a track record of driving complex annual planning processes, managing multi-million dollar budgets, and executing data-driven resource scenario modeling Possess a demonstrated mastery over strategic initiatives, with extensive expertise in architecting and steering large-scale, cross-functional programs using industry-standard program management frameworks and best practices Maintain strong executive presence and stakeholder influence, paired with exceptional communication skills and a natural ability to synthesize complex operational or financial narratives into clear insights for C-suite and executive leadership Bring a forward-thinking approach to tech strategy and AI fluency, including practical experience evaluating, implementing, and scaling AI tools and automated workflows to optimize team efficiency Model uncompromising accountability, discretion, and meticulous attention to detail, alongside superior organizational skills and a proven ability to manage highly sensitive company and financial records with absolute confidentiality, skills, and a passion for building standardized, scalable financial processes Energetic and adaptable approach to managing a fluid portfolio of projects across global teams in multiple time zones Willing to travel as required by business needs For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $118,000 and $186,000/year, with an expected On Target Earnings (OTE) between $133,000 and $210,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE