Customer Service Representative

Customer Service Representative

The Customer Service Representative handles questions, comments, and complaints regarding the hospital's services. Under close supervision, this job is the first line of support to resolve routine patient issues as well as provides a positive patient experience. The schedule for this position is Monday - Friday, 7am - 4pm.

Essential Job Function:

• Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer patient issues.
• Provides outstanding customer service to ensure service levels are achieved and exceeded.
• Responds to a high volume of low complexity general inquiries (e.g., general clinic product and pricing information, billing issues, etc.).
• Provides responses to patient customer inquiries based on pre-determined scripts and other response guidance tools.
• Refers customers to published materials, secondary sources, or more senior staff.
• Documents customer patient feedback and complaints to know how to improve and handle customers in the future.
• Performs other duties as assigned.

Education:

• Required: High School Diploma or equivalent

Licensure/Certification/Listing:

• Required (de-escalation) and Basic Life Support (BLS) (CPR) - American Red Cross or AHA Healthcare Provider within the first year of employment.