Customer Service Representative

Customer Service RepresentativeThe Customer Service Representative is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, organizational skills and a positive attitude. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers.Competitive pay plus quarterly bonus opportunities.Essential Functions:Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.Enters all orders into TMS for dispatch - technical lines require specialized training, experience or knowledge of transportation industry.Ensures rail billing is in place before containers are delivered to railroad. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.Notifies Cargo Specialist Supervisor / management of all service failures.Proposes and implements solutions to improve overall customer serviceWorks as backup/coverage for vacation (as the schedule dictates) within departmentOther projects and duties assigned by managementAdditional Skills/Knowledge Required:Data entry skillsTrucking Industry experience requiredGood communication and organizational skillsAbility to handle high volume of emails and callsMust be innovative and have attention to detailDFW rail ramps and DepotsWork Schedule Hours: Monday through Friday - 8am-5pm