Account Manager - State Farm Agent Team Member

Account Manager (Bilingual Armenian or Spanish Preferred)We are seeking a detail-oriented and customer-focused Account Manager to service and grow our existing book of business. This role is centered around client retention, relationship management, and identifying coverage gaps to ensure our customers are properly protected. You will handle inbound calls, emails, texts, and walk-ins while managing a high level of daily activity. This position requires someone who can confidently discuss coverage details, risk exposure, and additional lines of business in a clear and professional manner. Bilingual candidates (Armenian or Spanish) are strongly preferred due to our customer base.This role is ideal for someone who enjoys helping customers understand their protection, solving problems, and contributing to a high-performing agency team. Compensation: $26.00 - $30.00 per hourCompensation$26–$30 per hour plus commission and bonusAnnual raises based on performance reviewsAdditional earning potentialRequirementsAbility to multitask in a fast-paced office environmentComfortable handling 60–120 calls per day while managing additional service tasksStrong attention to detailAbility to discuss risk, protection, and coverage gaps confidentlyPatient, calm, and professional when handling difficult conversationsStrong communication and customer service skillsMust work in-office at 3804 W Burbank Blvd, Suite A, Burbank, CA 91505Candidates living more than a 30-mile radius may not be the right fit due to LA trafficBilingual Armenian or Spanish preferredWho Tends to Succeed in This RoleProfessionals with experience at banks or credit unionsLicensed insurance representatives from other agenciesCustomer-facing professionals accustomed to handling complex financial conversationsIndividuals who balance efficiency with strong relationship-building skills