FRONT OFFICE SUPERVISOR

Front Desk Supervisor – Responsibilities Oversee daily front desk, bell, and front drive operations, ensuring seamless coordination between front office and valet teams. Act as liaison among front office, valet, and guest services to create cohesive arrival and departure experiences. Supervise bell attendants, desk agents, and other front‑of‑house staff, managing scheduling, payroll, attendance tracking, coaching, performance documentation, and corrective action. Collaborate closely with Guest Services Leads to drive operational success, colleague support, and shift execution. Lead hands‑on hospitality in the lobby and front drive while maintaining strong guest engagement throughout the shift. Assist guests with hotel information, local recommendations, transportation coordination, luggage assistance, and concierge‑style service requests. Support front office operations by assisting with front desk coverage, guest recovery, and operational support during high‑volume periods or staffing shortages. Maintain strong communication and operational alignment across all front‑of‑house departments. Display high visibility in the lobby to proactively engage guests and create memorable experiences. Demonstrate strong guest service recovery skills and resolve guest concerns with professionalism and urgency. Coordinate We Care service recovery efforts, ensuring quick follow‑up and in‑stay engagement to resolve concerns with urgency and appropriate escalation, assisting with delighters, amenities, vouchers as necessary. Operate effectively in a fast‑paced environment requiring continuous movement, standing, moderate lifting, and frequent guest interaction. Qualifications Previous hotel supervisory experience preferred, ideally within front office, guest services, bell, valet, or rooms operations. Strong passion for hospitality and creating elevated guest experiences. Desire to grow into future hotel leadership opportunities. Experience leading teams, coaching colleagues, and driving accountability. Strong organizational and administrative skills including scheduling and payroll management. Ability to communicate effectively across multiple departments and operational levels. Refined verbal and written communication skills. Strong customer service orientation and guest recovery capabilities. Capable of standing for long periods of time and performing moderate physical activity. Ability to lift, push, or pull up to 30 pounds. Comfortable working in a highly visible, fast‑paced environment. Must be able to work a flexible schedule including evenings, weekends, and holidays. A fun, energized, and hands‑on leader. Committed to delivering a high level of customer service and colleague support. Benefits Entry to the Hyatt Family, a place where we care for people so they can be their best. 12 free nights at Hyatt hotels globally each year after 90 days of service. 50% discount at our food and beverage outlets. Affordable medical, dental, and vision coverage after 30 days of employment. Discounted flight program. Uniform provided and laundry taken care of in‑house. Free COTA bus pass. Free meals, family events, and recognition celebrations. Discounted monthly parking passes for downtown parking. Proud partner of the “100 Best Companies to Work For” by Fortune. Headspace app for all employees, free of charge, and hotel gym access. Social and community activities, team building outings, sports and wellbeing activities. Health, dental, and vision insurance eligibility after 30 days of employment. Development Internal promotions across the 700+ Hyatt hotels and resorts in the United States. Regular check‑in conversations with managers to discuss personal career goals. Wide range of on‑property and online training opportunities throughout the year. Education assistance of up to $1,000 per year toward personal growth and development. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr