Network Operations Lead | VPN, TCP/IP, Team Leader

Career Opportunities with Pacific Office Automation Careers At Pacific Office Automation Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. Position We are seeking a Network Supervisor for our office in Phoenix, AZ . The Network Supervisor is a leadership position overseeing all duties and responsibilities of the Network Team. This position works closely with our customers Information Technology (IT) Staff to provide the highest level of functionality of our networked devices. Natural problem‑solving ability combined with a passion for fantastic customer service. Ability to work in a fast‑paced environment. Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools). Network+ and A+ Certifications. Knowledge and hands‑on experience providing technical support to users using Windows OS and other mainstream Microsoft applications. Responsible for the supervision, staffing, discipline, evaluation, and goal setting for the Network Team. Supervise and direct staff on the day‑to‑day operations of prioritization, triage, communication, and escalation of business‑critical systems/services. Directly assist in assessing, developing, and maturing the capabilities of the team staff, which includes leadership of people, developing processes, and understanding the functionality of the product we sell and how it interfaces with the customers network, software solutions, and workflow. Provide guidance and leadership on the processes and technologies of current team resources while assisting in forecasting the current and future needs of the team. Supervise and execute root cause and problem analysis with Network Technicians and customer IT staff. Assist in the development and execution of training programs for new and existing Technicians. Assist Management efforts with the development and/or revision of processes, protocols, and systems. Perform other related duties as required. Qualifications Bachelor's Degree in Computer Science or Computer Information Systems or equivalent work experience. 5 years' of experience in information technology, with previous supervisory/management experience. Excellent interpersonal, written, and oral communication skills. Leadership experience managing teams and influencing management. Ability to implement and troubleshoot systems changes and modifications on diverse platforms. Ability to write technical instructions in the administration of systems and/or systems modifications. Advancement and growth into leadership roles. Medical/Dental/Vision/Life insurance plans. Matched 401k. FSA/HSA Programs. Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #J-18808-Ljbffr Pacific Office Automation