Operations Strategy Lead

About The Role We are seeking a highly analytical and strategically oriented Operations Strategy Lead to drive data-informed decisions across Inbound Operations. This role is focused on turning data into action—identifying opportunities, testing ideas, and helping teams improve performance at scale. In this role, you will define hypothesis-driven analysis, design and scale structured experimentation, and translate complex datasets into clear business cases, financial models, and strategic recommendations. You will play a key role in defining and evolving executive-level KPIs, conducting post-mortem analyses, and identifying high-impact opportunities that may not yet be visible to the broader organization. You’ll work closely with Operations, Finance, Product, and Business Intelligence to uncover insights, design and evaluate experiments, and support both day-to-day optimization and longer-term planning. This is a high-impact role for someone who enjoys solving complex problems, working with data, and seeing their ideas translate into real operational improvements. This position is ideal for a strategy-minded operator (e.g., consulting, strategy, or advanced analytics background) who excels at structuring ambiguous problems, extracting insight from imperfect data, and translating strategy into action within a complex, high-volume environment. What You Get To Do Every Day Drive Operational Insights & Experimentation Analyze operational performance to identify trends, inefficiencies, and opportunities for improvement Design and support small-scale pilots and experiments to test new processes, tools, or ways of working Define success metrics and evaluate results to inform recommendations and next steps Help teams translate test results into practical changes and scaled solutions Translate Data into Business Decisions Build clear, structured analyses to support decision-making across operations Develop business cases, financial models, and capacity analyses to evaluate tradeoffs and investments Partner with Business Intelligence to improve visibility into key metrics and performance drivers Turn complex or messy data into simple, actionable insights Support KPI Tracking & Performance Management Contribute to KPI tracking and reporting by analyzing performance trends and identifying drivers of change Support post-launch and post-mortem analyses to measure impact and capture learnings Highlight high-impact opportunities to improve throughput, service levels, and cost efficiency Contribute to Strategic Planning Support longer-term planning efforts by building analyses and frameworks that inform operational strategy Conduct benchmarking and research to bring new ideas and perspectives to the team Help connect day-to-day performance insights to broader business priorities Collaborate Across Teams Work cross-functionally with Operations, Product, Finance, and Systems to move initiatives forward Manage multiple projects across analysis, testing, and implementation phases Communicate insights and recommendations clearly to a range of stakeholders What You Bring To The Role Minimum Requirements 3–5 years of experience in management consulting, strategy, or analytics roles Demonstrated ability to structure ambiguous problems and translate data into strategic recommendations and business cases Strong analytical capabilities with experience using Excel/Google Sheets and Business Intelligence tools to work with large datasets, ideally through a financial, capacity, or multi-scenario lens Experience designing and evaluating experiments or pilots, including defining success metrics and interpreting results Strong executive communication skills, with the ability to influence stakeholders at multiple levels Proven ability to manage multiple complex workstreams and drive outcomes in a fast-paced environment Experience working cross-functionally across operations, merchandising, product, and analytics teams Proficiency in Google Suite (ex. Gmail, Google Slides, Google Sheets) Ability to travel up to 15% Preferred Requirements Professional experience ideally includes 2+ years in management consulting or strategy Experience with Visio or similar process mapping tools Experience in ecommerce, marketplace, logistics, supply chain, or high-volume operational environments Familiarity with KPI design, experimentation frameworks (A/B testing, pilot structures), and performance measurement systems Experience contributing to long-term planning, network strategy, or capacity planning initiatives Exposure to process design, automation, or technology-enabled operational improvements and SOP development Compensation, Benefits, + Perks The expected salary range for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. #J-18808-Ljbffr The RealReal