(USA) Personal Shopper Lead - Sam's

Position Summary Assist management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques. Resolve member complaints and issues in accordance with company guidelines, ensure compliance with policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Maintain facility safety by conducting safety sweeps, following forklift spotting procedures, handling hazardous materials, and reporting unsafe situations. Responsibilities Support the Sam’s Club eCommerce plan by overseeing operations of eCommerce programs (e.g., Club Pick Up, Ship From Club, etc.), auditing online customer feedback, resolving complaints, escalating unresolved issues, and identifying trends. Supervise associates supporting the eCommerce programs by training, providing resources, assigning duties, and ensuring coverage at the eCommerce pickup location. Execute the Sam’s Club Pickup plan and processes, update club operations with key performance indicators, audit customer orders for accuracy, ensure equipment readiness, and evaluate performance. Lead projects to improve CPU efficiencies, leveraging KPIs and leadership insight to resolve operational gaps, model efficient picking and loading, and implement solutions to improve productivity and quality. Provide member service by acknowledging members, identifying needs, guiding purchase decisions, locating merchandise, resolving issues, and promoting company products and services. Maintain merchandise presentation, handle claims and returns, zone areas, stock, arrange displays, and ensure compliance with pricing and shrink management. Oversee picking and staging of club pick up orders throughout the day following company policy. Develop, communicate, and implement processes, collaborate with managers and partners, analyze data, and identify improvement opportunities. Promote compliance with policies, demonstrate integrity, and assist management in correcting ethical and compliance issues. Lead and participate in teams, coordinate assignments, provide feedback, support timelines and quality, and model adaptation to change. Respect diversity, build strong relationships, communicate positively, mentor others, and support a culture of belonging. Act with integrity, maintain high standards, demonstrate honesty, and support Walmart’s regenerative goal. Serve customers and members by delivering results and making decisions based on reliable information, balancing priorities, and considering impact on the team. Strive for excellence by embracing curiosity, learning, taking calculated risks, and driving continuous improvement. Compensation Hourly wage range: $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Benefits Health benefits: medical, vision, and dental coverage. Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U: a company‑paid education benefit program for full‑time and part‑time associates covering tuition, books, and fees. Minimum Qualifications Must be 18 years of age or older. Successfully complete all required job trainings and assessments within the prescribed time period. Preferred Qualifications Preferred location: 1350 Leah Ave, San Marcos, TX 78666‑7691, United States. Additional preferred qualifications may exist. Company Policies Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club