Inside Sales Representative

Job Summary

The Inside Sales Representative is responsible for providing customer-focused technical expertise and product selection directly to customers and in support of outside sales representatives within the Instrumentation and Automation unit. This role ensures exceptional customer care by responding to inquiries, processing orders, and offering technical recommendations while maintaining a high level of professionalism and service quality.

Essential Duties and Responsibilities

Customer Service & Sales Support

• Receive and process orders via telephone, email, and fax.
• Provide order status updates and pricing information to customers.
• Offer technical specifications and recommendations to ensure customer satisfaction.
• Develop and maintain professional relationships with vendors to meet customer needs.
• Provide counter/will-call sales support for walk-in customers where applicable (location specific)
• Handle light shipping and receiving as needed where applicable (location specific)

Problem Resolution & Communication

• Act as a liaison in problem-solving, research, and resolution.
• Identify customer concerns and provide effective solutions.
• Follow problem escalation procedures when necessary.

Transactional & Administrative Tasks

• Enter and manage customer orders, quotes, returns, and credits.
• Research item availability and coordinate replenishment part orders.
• Maintain accurate records of customer interactions and transactions.

Position Requirements

• Extensive phone communication experience in a customer service environment.
• Minimum of 4 years of experience in industrial distribution, manufacturing, or fluid power products.
• Experience with ERP system, preferably P21
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• High School Diploma or GED required; additional education in a related field is a plus.
• Experience in inside sales, purchasing, sourcing, or replenishment is preferred.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Self-motivated with a proactive approach to problem-solving.

Physical Requirements and Work Environment

• Frequent communication with customers and internal teams via phone, email, or in person.
• Ability to sit at a desk and work on a computer for extended periods.
• Occasional bending, reaching, or lifting light shipments if applicable (location specific)

Equal Opportunity Employer Statement

Relevant Industrial is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. Reasonable accommodations may be provided to individuals with disabilities to enable them to perform essential job functions.