Platform Operations Specialist

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About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

This is a senior, project-driven role. Where our analysts run and improve the day-to-day, you will build what comes next: standing up new reconciliation and control infrastructure, leading audit remediation, and scaling our operations to new products and entities. You will own cross-functional projects end to end, partner deeply with Engineering, Product, Accounting, and Finance to design and implement new systems and controls, and act as a subject-matter expert the team relies on to frame hard problems and drive them to resolution with minimal oversight. You will also raise the team around you: mentoring analysts, building the reusable AI workflows others adopt, and setting the standard for how the work gets done.

If you want to build durable financial infrastructure in a regulated, high-stakes environment, and lead the projects that let Gusto operate at scale, this is the seat.

About the Team:

Payments are at the core of Gusto's business, and the Platform Operations team is the foundation of financial trust behind them. We safeguard customer funds and keep financial operations accurate, transparent, and scalable, sitting as the connective tissue between Engineering and Accounting/Finance. That means reconciling money movement, detecting and investigating losses, resolving exceptions as they come up, and continuously improving the processes and tooling that let us do all of it at scale.

Here’s what you’ll do day-to-day:

• Design, stand up, and scale new reconciliation and control infrastructure across products and entities, including transaction categorization and the controls that support them.
• Lead audit remediation workstreams, partnering with external auditors and internal Accounting and Controls to design controls that hold up to scrutiny.
• Own cross-functional projects and act as the escalation point for complex reconciliation and loss issues that cross team boundaries, framing problems, defining success metrics, pulling in the right partners, driving to resolution, and reporting progress to senior stakeholders.
• Partner with Engineering and Product to spec, build, and measure the systems and tooling that make reconciliation and loss detection scalable, tracing recurring breaks to their root cause and closing the underlying gaps.
• Build reusable AI workflows, templates, and standards that make the whole Operations team faster, and up-level analysts through mentorship, training, and durable documentation, becoming the go-to person for applying AI to the work.

Here’s what we're looking for:

• Bachelor's degree in Finance, Accounting, Business, or a related analytical field, or equivalent practical experience.
• 4-6 years in financial services, banking, fintech, payments, or accounting operations, ideally in a cash management or reconciliation heavy environment, including experience scaling reconciliation or operational processes to new products, entities, or geographies. You've led cross-functional projects end to end with real independence, taking an ambiguous problem, framing it, getting the right people in the room, and driving it to a result, reporting progress to senior stakeholders and influencing Engineering, Product, Accounting, and Finance partners without direct authority.
• Strong understanding of payment systems and money movement (e.g., ACH/NACHA, card networks, bank file formats like BAI2 or MT940), with experience designing or remediating controls and reconciliation processes that hold up to auditor scrutiny, including exposure to regulatory requirements (e.g., MTL, SOX-style controls) in a payments environment.
• You think in systems and root causes. When something breaks repeatedly, you go upstream and fix the source rather than absorbing the pain, using strong SQL and data skills to dig into complex, ambiguous data sets and turn patterns and anomalies into insight rather than just output.
• Demonstrated use of AI to build durable, reusable automations and workflows that others can use, not just personal productivity wins, with specific examples of what you built and the impact.
• Strong written and verbal communication, including navigating difficult conversations with cross-functional partners and presenting confidently to senior audiences.

Our cash compensation range for this role is $102,130/yr to $125,960/yr in New York. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

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Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

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Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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