Concierge/Receptionist

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Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living of Bixby is seeking a per-diem person for front desk Concierge. This position is accountable for greeting residents, staff, and visitors in person or on the telephone and maintaining the daily task of the Front desk in a manner that promotes Covenant Living in a positive, professional way.

In this role, the Receptionist will:

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately, manage all daily request and needs of the Concierge desk.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, resident checks as appropriate to specific desk
• Greet all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that Concierge desk and lobby area are well maintained and organized each day.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and drivers. Places courtesy calls to residents to remind them of transportation trips.
• Assist residents in signing up for event outings, programs and activities and assist Activities Coordinator with cash payment as needed.
• Is knowledgeable about office equipment and is able to demonstrate how to use it to other staff, reports supply need and issues to Business Office Manager.
• Assist UPS, FedEx, Amazon with Resident packages and mail as necessary. Inform residents/ department staff of packages to pick up.
• Facilitate maintenance requests, input work order request into Worxhub system, and communicate to appropriate staff urgent or emergent situations.
• Complete monthly ancilary charge sheets and collect in accordance to process in place.
• Support other departments in clerical duties as assigned by the Business Office Manager.
• Support the Business Office Manager with clerical items, statements and other necessary task as needed.
• Balance cash receipts for guest/employee meals on a weekly basis. Collect resident rent checks during the month as needed and prepare deposit slips to be processed through the Business Office.

The ideal candidate will have:

• High school education or equivalent.
• One year of Business Office or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality understanding PHI information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range:

$12.83 - $16.69 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $12.83 - $16.69 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
• Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.