Warehouse E-Commerce & Reserve Logistics Supervisor

Job Description

Job Description

Staff Management Group is seeking a Warehouse E-Commerce & Reserve Logistics Supervisor for our client in Secaucus, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule:

• 1st Shift: 8AM – 4:30PM
• Monday - Friday
• Plus Overtime

Pay Rate:

• $20 - $24 / hour

Job Summary:

The E-Commerce & Reverse Logistics Supervisor plays a pivotal role in ensuring operational excellence across the full lifecycle of product movement—from order fulfillment to returns. This position oversees the daily execution of e-commerce logistics, including inventory accuracy, order picking, packing, and shipping, while maintaining high standards of customer satisfaction and collaborating with cross-functional teams to support online sales initiatives. The role will also manage reverse logistics processes for e-commerce, retail, and wholesale channels, ensuring efficient handling of returned merchandise through inspection and re-stocking. This supervisor will ensure that both outbound and inbound logistics align with the company's commitment to quality, sustainability, and luxury service.

Job Responsibilities:

• Manage e-commerce order fulfillment including picking, packing, and shipping.
• Coordinate with customer service to resolve order-related issues.
• Ensure compliance with safety standards and operational procedures.
• Supervise e-commerce warehouse staff and allocate resources effectively.
• Oversee return processing from e-commerce, retail stores, and wholesale partners.
• Ensure timely inspection of returned items.
• Coordinate with customer service and sales teams to resolve return-related issues.
• Monitor KPIs related to return rates and processing times
• Supervise reverse logistics staff and ensure compliance with company policies.
• Maintain accurate records of returned inventory and generate performance reports.

Job Requirements:

• MUST be bilingual - English AND Spanish.
• 3+ years of experience in a omni channel warehouse, preferably in a luxury or fashion environment.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.
• Strong organizational and communication skills.
• Strong understanding of return processes and inventory/quality control.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.

Additional Information:

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

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