RESTAURANT MANAGER - Worcester, MA

Job Description

Job Description

A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee standards and in compliance with all applicable laws.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day.

RESPONSIBILITIES INCLUDE (but not limited to)
Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

REQUIREMENTS – 

• Must be able to lift a minimum of 30 lbs
• Must be able to stand for 6+ hours at a time
• Must be 18+ years or older
• Must be authorized to work in the U.S.
• Fluent in English

COMPETENCIES

Guest Focus

·         Understands and exceeds guest expectations, needs and requirements

·         Develops and maintains guest relationships

·         Displays a sense of urgency with guests

·         Seeks ways to improve the guest experience; asks questions, commits to follow-through

·         Resolves guest concerns in a timely fashion

·         Touches tables in the restaurants, speaks to guests and asks for feedback on how they can improve their restaurant operations

 

Passion for Results

·         Sets and maintains high standards for self and others, acts as a role model

·         Consistently meets or exceeds goals

·         Contributes to the overall team performance; understands how his/her role relates to others

·         Sets, prioritizes and maintains focus on important activities

·         Reads and interprets reports to establish goals and deliver results

·         Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

 

Problem Solving and Decision Making

·         Identifies and resolves issues and problems

·         Uses information at hand to make decisions and solve problems; includes others when necessary

·         Identifies root cause of a problem and implements a solution to prevent from recurring

·         Empowers others to make decisions and resolve issues

·         Identifies obstacles and eliminates road blocks

 

Interpersonal Relationships & Influence

·         Develops and maintains relationships with team

·         Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

·         Remains positive in high tension situations

·         Encourages collaboration and teamwork

·         Leads others; negotiates and takes effective action

 

Conflict Management

·         Seeks to understand conflict through active listening

·         Recognizes conflicts as an opportunity to learn and improve

·         Resolves situations using facts involved, ensuring consistency with policies and procedures

·         Escalates issues as appropriate

 

Developing Direct Reports and Others

·         Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

·         Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

·         Provides challenging assignments for the purpose of developing others

·         Uses coaching and feedback opportunities to improve performance

·         Identifies training needs and supports resources for development opportunities

 

Business and Financial Acumen

·         Understands guest and competition; translates and applies own expertise to address business opportunities

·         Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

·         Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals and teaches others

·         Understands, analyzes and communicates the key performance/profit levers and manages to these measures

WHAT WE OFFER

• We are a family owned and operated business.
• With 200+restaurants in our network you will have the opportunity to grow internally and learn new skills
• Competitive salary
• Health insurance
• 401k per company policy
• Two weeks of vacation
• Life/disability insurance
• Outings, recognition contests
• Employee discounts and discounted pet insurance
• Complimentary and discounted meals
• Monthly Bonus Plan

“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”

  Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at  View email address on ziprecruiter.com.

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