Patient Services Coordinator

Patient Services Coordinator – Revenue Cycle

Worcester, MA | Onsite | 3-Month Contract | Weekend & Holiday Rotation Required

Sigma Systems is currently seeking a Patient Services Coordinator to join the Revenue Cycle team at UMass in Worcester, MA. This is an excellent opportunity for healthcare professionals with experience in patient registration, patient access, admissions, insurance verification, scheduling, or revenue cycle operations who thrive in a fast-paced hospital environment.

If you have strong customer service skills, healthcare registration experience, and are proficient with hospital information systems such as Epic, Cerner, or Meditech, we encourage you to apply!

Job Details

• Position: Patient Services Coordinator
• Location: Worcester, MA (Onsite)
• Duration: 3-Month Contract
• Department: Revenue Cycle
• Shift: 7:00 AM – 3:30 PM (32 hours/week)
• Break: 30-minute unpaid break
• Weekend & Holiday Rotation Required

Key Responsibilities

• Register patients and accurately enter demographic and insurance information
• Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications
• Obtain HIPAA, Consent to Treat, and other required patient documentation
• Resolve insurance discrepancies and verify coverage information
• Schedule Radiology, Laboratory, and ancillary appointments
• Complete Emergency Department, Labor & Delivery, inpatient admissions, and Surgical Day registrations
• Coordinate admissions, transfers, discharges, and bed control activities
• Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts
• Assist patients with financial counseling referrals when appropriate
• Monitor Patient Access and Revenue Cycle work queues
• Perform medical clerical duties including filing, faxing, mailing, typing, transcription, and document retrieval
• Complete online death certificate registry documentation
• Receive and safeguard patient valuables
• Maintain accurate patient records while ensuring HIPAA compliance
• Participate in departmental meetings, training, and continuous improvement initiatives
• Deliver exceptional customer service to patients, families, and healthcare providers

Required Qualifications

• Associate Degree or Healthcare-related certificate
• 1–2 years of hospital registration, patient access, admissions, scheduling, or revenue cycle experience
• Experience with insurance verification and prior authorizations
• Experience in Emergency Department, Labor & Delivery, or inpatient admissions
• Strong data entry skills with excellent attention to detail
• Excellent communication and customer service skills
• Experience collecting patient demographic and insurance information
• Ability to work efficiently in a fast-paced hospital environment
• Reliable attendance and punctuality
• Ability to work onsite

Preferred Qualifications

• Experience with:
• Epic
• Cerner
• Meditech
• Other hospital registration systems
• Medical terminology knowledge
• Healthcare customer service experience
• Hospital admissions or scheduling experience
• Insurance verification experience
• Revenue Cycle experience
• Bilingual (reading, writing, and speaking)

Technical Skills

• Epic EMR
• Cerner
• Meditech
• Patient Registration Systems
• Windows Applications
• Microsoft Office
• Medical Data Entry
• Insurance Verification
• Medical Documentation
• Revenue Cycle Systems