Patient Care Coordinator

Requisition number: 2372803

Job category: Healthcare Delivery, Patient Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Adult Primary Care has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule: (38.75 hours) Monday - Friday 8 hour shift between 8:00AM - 5:00PM. Final schedule to be determined upon hire.

Location: 378 Maple Ave, Shrewsbury, MA 01545

Department: Adult Primary Care

Primary Responsibilities:

• Verifies and updates demographics and other patient information including necessary consent and other documents

• Schedules patients accurately, according to department protocols and provider preference

• Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report

• Provides education, estimate preparation, and other pre-appointment instruction as needed

• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc

• Accurately and appropriately documents information in the electronic medical record system

• Collaborates with staff, patients, and providers as needed to complete requests. Complete follow-up and documentation as needed

• Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner

• Processes department and provider mail and faxes in a timely and appropriate manner

• Ability to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed

• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

• Complies with established departmental policies, procedures, and objectives

• Participates in learning opportunities provided through the learning management system

• Participates in departmental meetings and huddles as directed by department leadership

• Regular, reliable, and predictable attendance is required

• Ability to be cross trained to be able to work in the team room and check out

• Performs other similar and related duties as required or directed

• Ability to multi-task in a high-volume setting

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED

• 1+ years of customer service experience

• Intermediate level of computer proficiency

Preferred Qualifications:

• 1+ years of experience in a healthcare setting

• Knowledge of Epic EMR software

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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