Service Appointment Coordinator

Business Development Representative
Service Appointment Coordinator | Harr Motor Group
Worcester, MA | $19-$35/hr includes Weekly Bonus Pay

Why Work for Harr

• Competitive hourly base pay plus performance bonuses
• Paid training, including Toyota and CDJR service product knowledge
• Clear path for growth within the BDC and across Harr Auto Group
• Supportive team environment with engaged leadership
• Health benefits and childcare reimbursement up to 100/week
• 2 weeks PTO after 90 days

About the Role

The Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with, or ask questions of, our dealership's Service Department. The primary goal is to set an accurate, quality appointment that enables the dealership to meet the Customer's expectations while sounding helpful and courteous at all times.

Position Details

Department: Harr Auto Group - Service Business Development Center (BDC)

Brands Supported: Harr Toyota & Harr CDJR

Reports To: Service BDC Supervisor / BDC Manager

Schedule: Full-time | Rotating schedule including some Saturdays

Compensation: Hourly base + performance-based incentives

Location: Worcester, MA

Key Responsibilities

• Handle inbound calls and emails professionally and deliver timely solutions
• Respond to internet leads within 15 minutes
• Book daily appointments for the sales department
• Make a minimum of 15 outbound calls per hour for customer follow-up
• Log all interactions, vehicle data, and customer information accurately in CRM
• Collaborate with Sales and Service to resolve issues and escalate when needed
• Guide customers through the online sales process
• Stay current on product knowledge and company policies
• Maintain high customer satisfaction ratings

What We're Looking For

• Strong verbal communication skills - professional, warm, and confident on the phone
• Organized and detail-oriented; able to manage a high volume of outreach across two brands simultaneously
• Customer-first attitude with a genuine desire to help people stay on top of their vehicle maintenance
• Ability to multitask and stay focused in a fast-paced BDC environment
• Prior BDC, call center, service scheduling, or customer service experience preferred
• Automotive or dealership service experience a plus but not required - we will train the right candidate
• Comfortable learning and working within multiple brand contexts (Toyota and CDJR)
• Familiarity with CRM platforms is a plus (DriveCentric experience a bonus)
• Reliable, punctual, and a strong team player

About Harr Motor Group

Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.