Credit & Collections Analyst II

We Make Life More Rewarding and Dignified

Location : Libertyville
Department : Finance


Summary

The Credit & Collections Analyst I will support the Accounts Receivable and Credit department by managing key accounts, deduction/dispute resolution, cash application and customer account maintenance.


Hollister Incorporated operates in a hybrid work environment. Employees are expected to come into the office a minimum of 4 days per week. Sponsorship to work in the US is not available at this time.

Responsibilities

• Assist with creating inquiries after deduction has been posted to customer account and work with internal departments and customers to clear open deductions and improve working capital.
• Review, analyze and respond accordingly to the weekly deduction file sent by team.
• Follow-up with all aged items needing collection efforts, take ownership of accounts in assigned portfolio.
• Analyze order hold screen to review payment history and release orders multiple times each day.
• Engage customers through email correspondence to collect on debts and determine reason for any payment delinquency.
• Provide monthly statements to customers.
• Convert customers receiving invoices through the mail to electronic invoices.
• Identify any collections issues and review with Supervisor.
• Assist in monitoring Credit email inbox.
• Respond to email inquiries from internal and external customers.
• Complete month-end process and duties as assigned and on time.
• Address assigned interim and year-end audit requests timely.
• Coordinate with internal teams on timely completion of audit requests.
• Conduct daily reconciliation of company's credit card transactions.
• Identify opportunities for process improvements and implement ways to automate manual accounting processes.
• Backup for posting all cash receipts through lockbox to customer accounts.
• Backup for posting of all late ACH that do not get posted during lockbox process.
• Be key support for off-shore team in all cash application questions and issues.
• Support other team members on day-to-day responsibilities as needed.

Essential Functions of the Role

• Communicate effectively via email, phone, and virtual platforms.
• Collaborate across departments to support organizational goals.
• Participate in cross-functional meetings and initiatives.
• Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
• Prepare reports and dashboards for internal stakeholders.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Lead or support special projects aligned with departmental objectives.
• Demonstrate initiative in identifying process improvements or automation opportunities.
• Serve as a point of contact for internal and external stakeholders.
• Support audits and regulatory reporting as needed.

Education & Work Requirements

• Bachelor's Degree

Education & Work Preferences

• Experience in Collection & Cash Application preferred.
• Experience in Credit preferred. Proficient in MS Office, Excel, PowerPoint, Word.
• Experience with SAP is strongly preferred.

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $51,000 - $75,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.
• The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
• The Company's additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 36045