Medical Receptionist

Company: GetWell HealthSystems
Location: Jeffersonville, Indiana
Job Type: Full-Time | On-Site
Schedule: Monday-Friday, 8:00 AM-5:00 PM

Job Summary

GetWell HealthSystems is seeking a professional, organized, and patient-focused Medical Receptionist to join our healthcare team in Jeffersonville, Indiana. The Medical Receptionist will serve as the first point of contact for patients and visitors while supporting the day-to-day administrative operations of the medical office.

The ideal candidate will provide exceptional customer service, maintain accurate patient information, and help ensure a smooth and welcoming experience for every patient.

Key Responsibilities

• Greet patients and visitors in a friendly, professional, and compassionate manner.
• Check patients in and out and ensure all required information is completed accurately.
• Answer incoming phone calls, respond to general inquiries, and route calls to the appropriate department or provider.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Assist patients with registration, intake forms, and general administrative questions.
• Maintain accurate patient records in the electronic medical record (EMR/EHR) system.
• Collect co-pays, payments, and other patient balances when applicable.
• Process referrals, medical records requests, faxes, messages, and other office documentation.
• Coordinate communication between patients, providers, nurses, and other clinical staff.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Monitor patient flow and communicate delays or scheduling concerns appropriately.
• Maintain a clean, organized, and professional front-desk and waiting-area environment.
• Provide compassionate assistance to patients who may have questions or concerns.
• Complete daily administrative and clerical tasks accurately and on time.
• Support providers and clinical staff with front-office coordination as needed.
• Participate in staff meetings, training, and process-improvement activities.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous medical receptionist, healthcare, front-desk, or customer service experience preferred.
• Experience working in a medical office or healthcare environment is a plus.
• Knowledge of medical terminology and insurance verification preferred.
• Experience with EMR/EHR systems preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Basic computer proficiency, including Microsoft Office and electronic healthcare systems.
• Ability to handle confidential and sensitive patient information professionally.
• Reliable, punctual, and professional with a positive attitude.

Work Schedule

Full-Time | Monday-Friday | 8:00 AM-5:00 PM

This is an on-site position at the GetWell HealthSystems location in Jeffersonville, Indiana.

Benefits & Growth Opportunities

• Full-time weekday schedule
• Paid time off
• Health benefits
• Supportive healthcare team environment
• Professional development and training opportunities
• Opportunities for career growth and advancement

Equal Opportunity

GetWell HealthSystems is committed to providing an inclusive and professional workplace and encourages qualified candidates from diverse backgrounds to apply.