TPWD - Customer Service Representative I (Fluctuating Hours)

Customer Service Representative I (Fluctuating Hours)

Under the direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Lake Somerville State Park – Nails Creek. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customers with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Note: Position may fluctuate between full-time/part-time hours based on operational needs.

Minimum Qualifications:

• Education: Graduation from High School or GED.
• Experience: One year experience in general clerical, cash handling or customer service.
• Licensure: Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

Preferred Qualifications:

• Experience: Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese.

Knowledge, Skills and Abilities:

• Knowledge of general office procedures.
• Knowledge of administrative, clerical, retail procedures.
• Knowledge of basic mathematics.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
• Skill in handling a high-volume front desk.
• Skill in making independent, sound and timely decisions.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work under stressful conditions.
• Ability to work as a member of a team.
• Ability to work independently with little or no supervision.
• Ability to train others.
• Ability to serve as team leader for Seasonal and Volunteer Staff.
• Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
• Ability to conduct work activities in accordance with TPWD safety program.

Working Conditions:

• Required to work in a public park with overnight camping and day use.
• This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates.
• Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
• Required to work flexible schedules resulting in work hours being reduced or extended as needed.
• Required to perform manual labor including, lifting supplies and materials up to 20 lbs.
• Must conform to TPWD dress and grooming standards, work rules and safety procedures.
• Required to travel 5% with possible overnight stays.
• May be required to operate a State vehicle.
• Non-smoking environment in State buildings and vehicles.

TPWD is an equal opportunity employer.