Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

MCI

Customer Service Representative Supporting Commercial And Public Sector Clients

We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including supervisor, trainer, talent acquisition, and operations management.

Position Responsibilities

What does someone in this role actually do?

Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
Candidate Qualifications

Wonder if you are a good fit?

It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (download speed of 20mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of microsoft office suite (excel, powerpoint, word, outlook)
  • Familiarity with computer and windows pc applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (not required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or federal work experience
Conditions Of Employment

All mci locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a level ii background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details

Want an employer that values your contribution?

At mci, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from mci:

  • paid time off: earn pto and paid holidays to take the time you need.
  • incentives & rewards: participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • health benefits: full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to mec medical plans after just 30 days. Benefit options vary by location.
  • retirement savings: secure your future with retirement savings programs, where available.
  • disability insurance: short-term disability coverage is available to help protect you during unexpected challenges.
  • life insurance: access life insurance options to safeguard your loved ones.
  • supplemental insurance: accident and critical illness insurance
  • career growth: with a focus on internal promotions, employees enjoy significant advancement opportunities.
  • paid training: learn new skills while earning a paycheck.
  • fun, engaging work environment: enjoy a team-oriented culture that fosters collaboration and engagement.
  • casual dress code: be comfortable while you work.

Compensation & benefits that fit your life

Mci takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, mci is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the americans with disabilities act (ada), it is the policy of mci and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact human resources.

Diversity And Equality

At mci and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at mci are based solely on a person's merit and qualifications. Mci maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling mci's commitment to a diverse and equal-opportunity work environment.

Mci does not discriminate against

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the CALL CENTER REPRESENTATIVE (Full-Time & Part-Time) in Dallas, TX vacancy
  •  ...Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center...  ...in a dynamic, fast-paced environment. We offer both full-time and part-time positions with flexible scheduling options. To be... 
    Full time
    Part time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    MCI

    Dallas, TX
    6 days ago
  •  ...Call Center Representative Job Openings We are looking for call center representatives to support inbound...  ...this position, you must complete a full application on our company careers...  ...and outbound contacts in a courteous, timely, and professional manner Ensure first... 
    Full time
    Part time
    Temporary work
    Work experience placement
    Casual work
    Work at office

    MCI

    Dallas, TX
    2 days ago
  •  ...Dallas, TX POSITION OVERVIEW CALL CENTER REPRESENTATIVE JOB OPENINGS We are looking for call...  ...for this position, you must complete a full application on our company careers...  ...and outbound contacts in a courteous, timely, and professional manner Ensure first... 
    Full time
    Part time
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Local area

    MCI Careers

    Farmers Branch, TX
    1 day ago
  •  ...companies in the USA, with a strong call center footprint and operations that extend...  ...and looking for motivated Call Center Representatives to join us! In this role, you'll handle...  ...-paced environment. We offer both full-time and part-time positions with flexible scheduling... 
    Full time
    Part time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    MCI Careers

    Farmers Branch, TX
    1 day ago
  • $13.1 - $17.25 per hour

     ...companies in the USA, with a strong call center footprint and operations that extend...  ...and looking for motivated Call Center Representatives to join us! In this role, you'll handle...  ...-paced environment. We offer both full-time and part-time positions with flexible scheduling... 
    Full time
    Part time
    Contract work
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    ValorVIP

    Farmers Branch, TX
    1 day ago
  •  ...Call Centre Agents MCI is one of the fastest-growing tech-enabled business services...  ...in the USA, with a strong call center footprint and operations that extend across...  ...We offer flexible scheduling with both full-time and part-time positions available. To be considered... 
    Full time
    Part time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    Valor VIP

    Dallas, TX
    2 days ago
  •  ...Call Centre Agents MCI is one of the fastest-growing tech-enabled business services...  ...in the USA, with a strong call center footprint and operations that extend across...  ...We offer flexible scheduling with both full-time and part-time positions available. To be considered... 
    Full time
    Part time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    MCI

    Dallas, TX
    2 days ago
  •  ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple...  ...about customer care. We offer flexible scheduling with both full-time and part-time positions available. To be considered for this position... 
    Full time
    Part time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    MCI Careers

    Farmers Branch, TX
    1 day ago
  • $13.1 - $17.25 per hour

     ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple...  ...about customer care. We offer flexible scheduling with both full-time and part-time positions available. To be considered for this position... 
    Full time
    Part time
    Contract work
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Flexible hours

    ValorVIP

    Farmers Branch, TX
    1 day ago
  • $18 - $20 per hour

     ...Schedule: Wednesday - Sunday 10am - 5pm Location: Mesquite, TX Part-time and full-time opportunities available American Residential...  ...insurance Responsibilities As an In-Store Sales Representative and Lead Generator, you will engage with retail shoppers and... 
    Full time
    Part time
    Hourly pay
    Weekly pay
    Work at office
    Work from home
    Flexible hours
    Shift work
    Weekend work

    ARS-Rescue Rooter

    Mesquite, TX
    3 hours ago
  • $62k - $75k

     ...industry. When you become part of TRANZACT, you join...  ...our team. We provide full-time inside sales positions...  ...bonuses!! · No Cold Calling · $15-$20 Per Hour...  ...works in a call center setting and reports to...  ...show value of brand(s) represented, follow-up as necessary... 
    Full time
    Hourly pay
    Work at office
    Remote work
    Flexible hours

    TRANZACT

    Dallas, TX
    1 day ago
  •  ...Customer Service Representative Supporting Commercial And Public Sector...  ...outbound contacts in a courteous, timely, and professional manner...  ...resolution as needed Ensure first call resolution through problems...  ...support in a contact center environment State or federal... 
    Full time
    Work experience placement
    Work at office
    Shift work

    MCI

    Duncanville, TX
    2 days ago
  •  ...Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies...  ...for this role, you must complete a full application on our company careers page...  ...metrics including call quality and handle time. Collaborate with team members and... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI

    Addison, TX
    2 days ago
  •  ...hiring Customer Service Representatives to deliver exceptional...  ...role, you must complete a full application on our...  ...Answer incoming calls and respond to customer...  ...to grow with you over time. Starting compensation...  ...augmentation, contact center customer services, and... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area

    Valor VIP

    Addison, TX
    3 hours ago
  •  ...Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies...  ...this position, you must complete a full application on our company careers page...  ...competitive and to grow with you over time. Starting compensation is based on experience... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI

    Dallas, TX
    2 days ago
  •  ...Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies...  ...training, competitive compensation, full benefits, performance incentives, and...  ...and outbound contacts in a courteous, timely, and professional manner Listen to... 
    Full time
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Remote work

    MCI

    Addison, TX
    2 days ago
  • $7.25 - $14 per hour

     ...the USA, with a strong call center footprint and...  ...team as a Call Center Representative. To be considered...  ..., you must complete a full application on our company...  ...call quality and handle time. Collaborate with team...  ...will be evaluated in part based upon your... 
    Full time
    Contract work
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    ValorVIP

    Addison, TX
    2 days ago
  • $13.1 - $17.25 per hour

     ...the USA, with a strong call center footprint and...  ...enthusiastic Call Center Representatives to support a variety...  ..., you must complete a full application on our company...  ...to grow with you over time. Starting compensation...  ...will be evaluated in part based on your performance... 
    Full time
    Contract work
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    ValorVIP

    Farmers Branch, TX
    1 day ago
  •  ...Call Center Representative Join our team and grow with us! We are now hiring Call Center Representatives...  ...competitive and to grow with you over time. Starting compensation is based on...  ...sometimes even cars! Health Benefits: Full-time employees are eligible for... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Immediate start
    Monday to Friday

    MCI

    Dallas, TX
    2 days ago
  •  ...OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL...  ...in a courteous, timely, and professional manner...  ...needed Ensure first call resolution through problems...  ...support in a contact center environment Work at...  ...! Health Benefits: Full-time employees are eligible... 
    Full time
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Local area
    Work from home
    Shift work

    MCI Careers

    Farmers Branch, TX
    20 hours ago
  • $7.25 - $14 per hour

     ...Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies...  ...for this role, you must complete a full application on our company careers page...  ...metrics including call quality and handle time. Collaborate with team members and... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    Valor VIP

    Addison, TX
    2 days ago
  •  ...Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies...  ...for this role, you must complete a full application on our company careers page...  ...Representative in Dallas Provide accurate, timely information on products, services,... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Shift work

    MCI

    Dallas, TX
    4 days ago
  • $17 - $19 per hour

     ...the USA, with a strong call center footprint and...  ...re hiring Call Center Representatives to provide professional...  ...competitive compensation , full benefits ,...  ...contacts in a courteous, timely, and professional manner...  ...will be evaluated in part based upon your performance... 
    Full time
    Contract work
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Local area
    Remote work

    ValorVIP

    Farmers Branch, TX
    1 day ago
  •  ...companies in the USA, with a strong call center footprint and operations...  ...-driven Call Center Representative to join our team in Dallas...  ...this role, you must complete a full application on our company careers...  ...Provide accurate, timely information on products, services... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Shift work

    MCI Careers

    Addison, TX
    2 days ago
  •  ...Technical Support Representative MCI is one of the fastest-growing tech...  ...in the USA, with a strong call center footprint and operations that...  ...this role, you must complete a full application on our company careers...  ...and to grow with you over time. Starting compensation is... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI

    Addison, TX
    2 days ago
  •  ...Collections Representative MCI is one of the fastest-growing tech-enabled...  ...in the USA, with a strong call center footprint and operations that...  ...this role, you must complete a full application on our company careers...  ...and to grow with you over time. Starting compensation is... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    MCI

    Addison, TX
    3 hours ago
  • $66.9k

     ...ensuring work is completed on time, within scope, and...  ...stakeholders. Represent delegated initiatives and...  ...specifically: Exercises full discretion and decision...  .... Full-time or part-time teaching...  ...placing students at the center of everything we do.... 
    Full time
    Part time
    16 hours
    Work at office

    Dallas College

    Dallas, TX
    1 day ago
  •  ...Call Center Representative (Full-Time) We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will identify customers' needs, research every issue,... 
    Full time
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Local area

    MCI

    Farmers Branch, TX
    20 hours ago
  •  ...LOCATION Dallas, TX POSITION OVERVIEW CALL CENTER REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will... 
    Full time
    Temporary work
    Work experience placement
    Casual work
    Work at office
    Local area

    MCI Careers

    Farmers Branch, TX
    1 day ago
  • $13.1 - $17.25 per hour

     ...Call Center Sales Representative MCI is one of the fastest-growing tech-enabled business services companies...  ...this position, you must complete a full application on our company careers...  ...responsiveness Ability to multitask and manage time effectively Team-oriented with a... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work

    Valor VIP

    Dallas, TX
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to CALL CENTER REPRESENTATIVE (Full-Time & Part-Time). Be the first to apply!