Director of Customer Success & Support Excellence

Overview Empowering Shops with Data-Driven Growth. Tekmetric focuses on building—our people, processes, technology, and relationships within the auto repair industry. Tekmetric is committed to treating customers well, collaborating, and delivering results. If you thrive on collaboration, innovation, and pushing boundaries, Tekmetric offers opportunities to empower your impact and grow professionally. Join us in driving change and pushing what’s possible. If this sounds like you, we’d love to meet you! Current Openings Account Executive — We are looking for high-energy and independent sales professionals to be an integral part of a quickly growing sales team. Content Manager (Strategy & Storytelling) — Own content end-to-end: strategy, voice, editorial systems, and hands-on creation. Drive Tekmetric from content by committee to a distinct, brand-right voice and collaborate with SEO/website owners. SMB Customer Success Manager (CSM) — Help hundreds of automotive repair shops succeed with Tekmetric through digital touchpoints, targeted outreach, and scalable programs that deliver measurable business results. Director, Customer Support — Own the Customer Support function end-to-end, defining long-term strategy, leading leaders, and partnering cross-functionally to drive satisfaction, retention, and operational excellence. Director, Inbound Marketing — Own the full digital acquisition motion across paid media, organic search, AI-driven search visibility, and website as a primary revenue engine to scale inbound pipeline and revenue growth. Field Sales Executive — Execute end-to-end sales within a defined territory, focusing on in-person engagement to land and expand accounts. GTM Systems Analyst — Operate, optimize, and scale GTM systems to support Sales, Marketing, and Customer Success with trusted data and governance. Marketing Operations Specialist — Own the technology and workflows supporting marketing operations, primarily HubSpot, and enable growth with campaigns, data flows, and cross-team collaboration. Payments Account Executive — Drive revenue by selling Tekmerchant’s integrated payment solutions to new and existing customers within the automotive repair shop segment. Payments Support Specialist — Investigate and resolve customer issues related to integrated payments offerings. Payments Underwriting Specialist — Evaluate the creditworthiness of diverse businesses across card-present and digital environments. Sales Development Representatives — Partner with the sales team to implement pipeline-building strategies and drive growth. Sales Development Representative, Payments — Drive adoption of Tekmetric Payments within existing customer base. Senior ABM Manager — Build and scale an ABM function to drive brand awareness, engagement, and customer acquisition through multi-channel orchestration. Senior Data Engineer — Design, implement, and maintain data infrastructure and pipelines to support business needs. Senior Director of Product Management — Guide strategy, innovation, and execution; manage product roadmap and cross-functional delivery. Senior Product Operations Manager — Shape how product initiatives are brought to life and measured across Tekmetric. Senior QA Analyst — Collaborate with software teams to ensure high-quality software delivery to customers. Senior Software Engineer — Participate in full development lifecycle and align with Product and Design goals. Senior II Backend Engineer — Work on Digital Vehicle Inspections (DVI) backend, AI-enabled workflows, and data-driven improvements. Cloud Infrastructure Engineer — Design and maintain scalable, secure cloud infrastructure with automation, monitoring, and high availability. Web Developer — Create and maintain high-quality, accessible, SEO-friendly websites for auto repair shop clients. Additional notes: This description contains a broad set of roles spanning sales, marketing, customer success, product, data, and engineering. Each role includes responsibilities and expectations aligned with Tekmetric’s goals for customer success, growth, and operational excellence. #J-18808-Ljbffr Tekmetric