Restaurant Team Leader

Job Posting

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description

The position provides operational support to lead a team in a Franchise-owned restaurant in the Lake Elsinore area under the direction of General Manager and Assistant General Manager. This person enables an efficient operation by leading teams (Crew, Crew Trainers; other Restaurant Team Leaders), to fulfill duties. The position is critical to success by guiding team members to work effectively and efficiently as both individual contributors and as members of a team to achieve results. The Restaurant Team Leader will form and lead teams to support operational requirements, including but not limited to leading shifts or dayparts, serving as a project manager addressing specific process or operational challenges, or leading a taskforce to address a specific situation. This position reports to the General Manager.

Essential Duties

1. Responsible for ensuring smooth operations with leading teams through a shift or daypart, guiding team members to work effectively and efficiently from end-to-end (pre-shift planning, shift leadership, post-shift review excellence); leads team members through successful execution with shift management practices and procedures to support our operational excellence standards (e.g., travel path)

2. Forms and leads teams to improve processes in the restaurant (e.g., Safety Committee or other system support) as directed by the General Manager and/or Assistant General Manager; serves as a project manager when needed to address specific process or operational challenges or leads a taskforce to address a specific situation (e.g., brings team members together to brainstorm)

3. Understands and communicates with clarity targets and goals; assists team members with understanding what actions to take and how to do to them, as an individual contributor and as a member of the team; coaches consistently to support development grounded by our training and development resources

4. Ensures all stations are staffed and operationally ready to meet assigned targets, goals, and anticipated guest needs; identifies gaps, anticipates shortages and performance concerns and either addresses them or recommends solutions; reassigns team members as necessary

5. Demonstrates team leadership behaviors including delegating effectively to drive results and accomplish team targets and goals assigned by General Manager and Assistant General Manager; provides reports on progress

6. Demonstrates a commitment to McDonald's values and behaviors (e.g., interactions with guests and team members)

7. Builds a strong sense of collaboration and teamwork to deliver the best guest experience possible; ensures team members have the support or training they need to be successful

8. Monitors progress against targets and goals across multiple stations to identify or anticipate bottlenecks, and/or quality or service concerns; takes action to address the situation and seeks feedback from General Manager or Assistant General Manager as needed

9. Coach and role model McDonald's guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with new team members

10. Supports General Manager and Assistant General Manager with restaurant systems, including but not limited to: a) performing Food Safety checks and related procedures, b) following Safety & Security procedures, c) supporting effectiveness of the production area, d) adhering to Inventory Management procedures, e) performing planned and daily maintenance

11. Understands McDonald's policies, including Standards of Business Conduct, and Policy Against Discrimination, Harassment, and Retaliation. Immediately reports any concerns or potential violations to General Manager, HR, and/or Business Integrity

12. Other duties as assigned

Preferred Qualifications

High School or GED required

Demonstrated experience in quick service restaurants or fast-paced environments serving the general public

Achievement oriented with strong organizational, interpersonal and problem-solving skills

Ability to navigate effectively from performing tasks to monitoring an operation

Ability to coach and mentor others

Strong oral & written communication skills; English language proficiency. An ability to communicate in a second language

At least one-year customer service management experience or US military service

Ability to work full time with variable hours including early mornings, evenings, late nights, weekends and/or holidays

Equal Employment Opportunity

Ajayi Hospitality Group, Inc. ("The Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.