Remote Director of Telephonic Care Management

$160k

Full-time

Carlsbad, CA

Kforce has a client in need of a Remote Director of Telephonic Care Management. Responsibilities:

Lead and expand care coordination, engagement, and support programs to improve participant outcomes and experience
Develop and execute strategies that increase program participation, retention, and overall engagement
Provide leadership and direction to an interdisciplinary organization, including oversight of an indirect team of 25-50 professionals across multiple functions
Partner with internal and external stakeholders to enhance care delivery models and service offerings
Develop talent strategies focused on team development, retention, training, and organizational growth
Use data, analytics, and performance metrics to optimize programs and identify opportunities for improvement
Oversee program implementation, process improvements, and operational effectiveness
Support the adoption of new technologies, digital tools, and innovative approaches to care and engagement
Drive continuous improvement initiatives focused on quality, efficiency, and participant satisfaction
Bachelor's degree in Healthcare, Public Health, Social Services, Business, or a related field
7+ years of experience in healthcare programs, care coordination, patient engagement, or related services
3+ years of leadership experience managing teams, large-scale programs, or operational initiatives
Experience leading through managers and influencing cross-functional teams in a matrixed environment
Demonstrated success overseeing and developing large teams, including indirect leadership of 25-50 team members
Experience developing, scaling, or improving healthcare or care management programs
Strong knowledge of participant engagement, retention, and service delivery strategies
Proven ability to drive organizational change and operational excellence
Experience using data, analytics, and performance metrics to support decision-making
Strong project management, communication, and stakeholder management skills
Experience with value-based care, managed care, caregiver support programs, or care management certifications is a plus

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Vacancy posted 3 days ago

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