Sales Manager

Sales Manager

Are you a hands-on sales leader who knows how to motivate a team, improve performance, and turn sales into completed customer installations? Join Socket Fiber and help drive growth throughout Tennessee.

Socket Fiber is seeking an experienced Sales Manager to lead and develop our residential sales team. In this role, you'll establish performance expectations, coach sales representatives, monitor results, and identify opportunities to improve sales volume and quality. You'll focus on converting submitted sales into completed installations while ensuring customers receive a positive experience throughout the sales process. The ideal candidate is comfortable using data to manage performance while remaining actively involved in coaching, developing, and motivating the team.

This is a full-time Sales management position.

Key responsibilities include:

• Lead the sales team in achieving monthly and annual sales and revenue goals
• Establish clear individual and team performance expectations
• Monitor sales activity, productivity, conversion rates, cancellations, pending orders, and completed installations
• Conduct regular individual coaching sessions and team sales meetings
• Identify performance trends and create action plans when results fall below expectations
• Build a culture of accountability, urgency, teamwork, and continuous improvement
• Maintain a strong focus on converting submitted sales into completed customer installations
• Monitor pending orders, cancellations, reschedules, and other factors affecting installation completion rates
• Partner with Installation, Operations, Customer Service, and other departments to resolve barriers affecting customer installations
• Use installation results and customer feedback to improve sales quality
• Drive profitable residential growth by improving revenue per customer and overall customer value
• Coach representatives on product positioning, bundles, upgrades, and additional services
• Ensure the sales team understands current products, pricing, promotions, service availability, and competitive positioning
• Identify skill gaps and create training plans to improve performance
• Develop and review reports related to key sales metrics and performance results
• Analyze results by representative, channel, market, product, and other relevant measures
• Provide concise sales updates and forecasts to the VP of Sales and senior leadership
• Partner with Marketing to support promotions, lead generation, and market initiatives
• Communicate customer and field feedback that could improve products, pricing, processes, or the overall customer experience

To be considered for this role, you'll need the following qualifications:

• Demonstrated success in a sales environment
• Strong coaching and employee-development skills
• Experience managing performance through data and measurable key performance indicators
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work effectively across multiple departments
• Comfort working in a fast-paced, results-oriented environment
• Working knowledge of CRM systems, reporting tools, and Microsoft Office applications
• Ideal candidate is adaptable, versatile, and driven by continuous learning, professional growth, and development opportunities.

Preferred Qualifications:

• Previous sales leadership or management experience
• Sales experience in telecommunications, broadband, technology, home services, or another consumer-focused industry
• Experience leading a residential or direct-to-consumer sales team
• Experience improving sales-to-install conversion and reducing customer cancellations

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Hands-on leadership style with a willingness to stay actively engaged with the team
• Commitment to consistent coaching, feedback, and employee development
• Strong sense of ownership for both sales production and sales quality
• Data-driven approach to decision-making and performance management
• Ability to identify obstacles and work across departments to resolve them
• Focus on building repeatable processes that produce strong long-term results
• Ability to create accountability while motivating and supporting the team

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service, we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized. A few of the keyways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with company matching
• Free coaching/counseling for employees and families
• Free fiber service, if available in your area
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values:

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

If you're ready to lead a growing sales team, make an impact, and advance your career with Socket Fiber, we'd love to hear from you. Apply today!

This role is not eligible for Visa sponsorship. This role is not eligible for relocation. Salary and benefits commensurate with experience. Equal Opportunity Employer. This employer uses E-Verify.