Commercial Lines Client Service Representative

Commercial Lines Client Service Representative

SouthPoint Risk, a member of Correll Insurance Group is in need of a Commercial Lines Client Service Representative at our office in Knoxville or Maryville, TN.

A Commercial Lines Client Service Representative (CSR) provides support to businesses with their insurance needs. This role involves handling policy changes, renewals, endorsements, and addressing client inquiries related to coverage, billing, and claims. CSRs act as the first point of contact for clients and work to resolve issues, process documentation, and maintain accurate records within the agency management system.

Essential Duties and Responsibilities

• Client Support - Responding to client inquiries, processing policy changes (endorsements, cancellations), and issuing certificates of insurance, binders, and auto ID cards.
• Account Management - Assisting with renewals, gathering underwriting information, and preparing necessary documentation.
• Communication - Interacting with insurance carriers to follow up on outstanding issues and ensuring timely communication with clients.
• Documentation - Maintaining accurate records in the agency management system, processing audits, and handling loss-run documentation.
• Collaboration - Working with Account Managers, Producers, and other team members to provide comprehensive support to clients.

Minimum Qualifications and Experience

• At least 1 - 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• High school diploma required
• Possess a supportive and responsive manner with internal and external customers
• Possess above average computer skills, existing proficiency is strongly preferred in various needed programs, such as AMS360, ImageRight, Excel, and Word
• Ability to set up and conduct meetings in a virtual environment such as Teams and Zoom including the ability to share screens and make presentations (ex. PowerPoint, Proposals, etc.)

Work Type: Knoxville or Maryville, TN Full-Time M-F, Non-Exempt

If you enjoy helping others and are a compassionate, customer-focused individual, then apply today! At Correll Insurance Group we pride ourselves on our insurance products and customer service, and inclusive work environment for our team.

Correll Insurance Group has been in the Carolinas since 1931. The local agents of Correll Insurance Group offer individual and business insurance solutions. We develop client relationships to provide insurance packages, including homeowners and car insurance, flood and liability insurance, for both businesses and families. We support local, independent agents who serve the towns they live in. Our agents have stood beside their neighbors in the Carolinas, Tennessee, Kentucky, Arkansas, and Mississippi for generations. Correll agents offer services backed by the resources of an established, national firm.

Correll Insurance Group, one of the largest independent insurance agencies in the Southeast. We are a Trusted Choice independent agency that represents more than 200 insurance companies, allowing us to design the best product for most situations. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Independent Insurance Agents of North Carolina