Front Desk Agent - Opera system

Job Description

Job Description

We are a dynamic and growing workforce solutions partner specializing in task force and local assignments within the hospitality industry and beyond. We collaborate with hotels, resorts, and other businesses nationwide to deliver expert-level interim and long-term support. While much of our work involves travel-based roles, we also offer local assignments for those seeking opportunities closer to home.

 

Job Summary:

 

The Front Desk Attendant serves as the primary point of contact for Travel Task Force team members at audit site accommodations or mobile base locations. This role ensures efficient check-in/out procedures, clear communication, and a welcoming environment to support the smooth execution of audit operations.

 

Key Responsibilities:

 

• Greet and assist team members and visitors in a professional and courteous manner
• Manage check-in/check-out processes, including issuing room keys and confirming reservations
• Maintain accurate records of occupancy, arrivals, and departures
• Coordinate with housekeeping, culinary, and operations teams to fulfill guest requests and resolve concerns
• Answer phones, direct calls, and respond to inquiries regarding schedules, accommodations, and facilities
• Monitor front desk area to ensure cleanliness, organization, and proper signage
• Handle and log delivery of supplies, mail, and essential documents for team members
• Report facility maintenance issues or safety concerns to appropriate personnel promptly

 

Qualifications:

 

• Must have Opera system experience
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Basic proficiency in scheduling, recordkeeping, and front desk tools or software
• Organized and detail-oriented with the ability to multitask
• Professional demeanor and problem-solving mindset
• Ability to work flexible hours, including evenings and weekends, as needed
• Comfortable working in a mobile or temporary work environment

 

 

I understand that Bridge Point may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. These reports may include information about my criminal history, employment, education, driving record, and other job-related data. I authorize the Company and its agents to obtain and use such reports and understand that I will receive a separate FCRA disclosure and authorization form. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25. I release the Company and its agents from liability for the lawful use of this information and understand that this is not a contract of employment, and that if hired, my employment will be at-will unless otherwise stated in writing