Front Desk Agent - Courtyard Copley Square
Meyer Jabara Hotels
Front Desk Agent At Courtyard Copley Square
Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as Front Desk Agent at Courtyard Copley Square.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.
Job responsibilities:
- Process all guest check-ins by confirming reservations.
- Assigning rooms, and issuing and activating room keys.
- Process all payment types such as room charges.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to accounting specifications.
- Concierge duties
- Previous hotel experience is highly preferred.
Vacancy posted 1 day ago
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