Scheduling Coordinator

Job Description

Job Description

About ARCH Orthodontics

At ARCH Orthodontics, we're not just about teeth - we're about people, passion, and creating lifelong smiles. With over 50 years of excellence in New England, we've built a trusted legacy of care, compassion, and community. We're a fast-growing, patient-first practice with a small, local feel and a big mission:
Deliver the greatest smiles to every person we serve - with heart.

Our team is made up of motivated individuals who thrive on learning, growing, and making every patient experience exceptional. Sound like your kind of place? Read on.

As the Scheduling Coordinator , you're the friendly voice on the phone and the warm welcome at the front desk. You'll be the first point of contact for new and returning patients - a true Patient Ambassador who helps make every visit smooth and stress-free.

This is a fast-paced, highly rewarding role that requires top-notch organization, a calm and caring demeanor, and a commitment to providing a gold standard of service. You'll support multiple locations and help create a seamless, professional experience for every family who walks through our doors.

• Be the first impression: greet patients in person and over the phone with warmth and professionalism

• Schedule and confirm appointments across multiple practice locations

• Manage incoming calls in a high-volume call center environment

• Handle patient check-in and check-out procedures

• Coordinate patient flow and maintain efficient schedules

• Work with insurance billing, payments, and other administrative records

• Build long-lasting patient relationships with a focus on service and trust

• Support team members and providers with administrative tasks as needed

• Required:

  • Availability to work at both Hyannis and Orleans locations

  • Excellent organizational and time-management skills

  • Prior customer service experience (call center or front desk a plus)

  • Strong communication skills - verbal and written

  • Ability to multitask and stay calm under pressure

  • A love for working with families, especially children and parents

  • High School Diploma or GED

  • A sense of humor and compassion

  • A strong set of personal values and integrity

  • Willingness to learn, adapt, and grow with the team

• Preferred:

  • Prior scheduling experience, especially in a healthcare/dental setting

  • Familiarity with insurance billing and financial record keeping

• Be part of a mission-driven , patient-centered team

• Join a company that values learning, growth , and innovation

• Work in a supportive, collaborative, and fun environment

• Competitive compensation and potential for advancement

• Help shape the patient journey from day one

Ready to bring smiles and structure to our team? We'd love to meet you.
Apply today and help us make every visit an extraordinary experience.

ARCH Orthodontics is an Equal Opportunity Employer