Remote Commercial IT Account Manager: Trusted Advisor

The Commercial Account Manager (CAM) is an entry-level, client-facing role responsible for managing a high-volume book of business and serving as the primary liaison between Anatomy and its customers. In this role, you will build relationships, act as a trusted advisor, and guide clients on their technical roadmap across areas like workstations, servers, storage, and networking. Success requires strong organization, a project management mindset, and the ability to juggle multiple priorities. As the face of Anatomy to customers—and their voice internally—you will play a key role in delivering a strong client experience while collaborating closely with internal teams. You’ll thrive in this role if you’re a strong customer advocate who can assess client health, proactively address risks, and identify upsell opportunities. Confidence in asking tough questions is key, and an IT background is a plus for providing consultative guidance to help customers succeed. RESPONSIBILITIES Develop and maintain executive and departmental relationships with assigned clients. Perform regular reviews of client agreements to look for opportunities to expand or refresh. Proactive outreach to customers on a regular basis. Address and follow up on all client escalated issues. Monitor customer health and proactively work with internal teams and customers to reduce churn and mitigate accounts identified as at risk or “red”. Maintain sales forecasts, key contacts & roles, account notes, and other related documentation in Salesforce for all assigned accounts. Proactively work to quickly close any reactive tickets assigned to CAM from ConnectWise (ticketing system). Have visibility into the support status of each account and assist as required for any high-profile issues. Have visibility into the accounts receivable status of each account and assist where needed for any delinquencies. Attain the annual sales quota established for your defined set of clients. Role is quota based so CAM will actively be looking for ways to drive success and expansion within existing customer base. Develop and present project, service, and product quotes to clients. Provide a consultative approach to your customer relationships with an eye on upsell and expansion opportunities. Keep an eye on expiration of any software and hardware for your customer and recommend replacements. EDUCATION & EXPERTISE Solid customer service and organizational skills 4-year bachelor’s degree from an accredited institution 2 – 3 years’ work experience in an account management role, commercial sales, project management role or related role High-level understanding of business technology; good technical acumen Ability to navigate difficult customers and situations Travel to client sites 10% Presenting proposals; strong written and verbal communication Customer-first approach Active approach to solving problems and receiving feedback Strong work ethic WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion. THE COMPANY Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals. BENEFITS We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of employees. #J-18808-Ljbffr