Field Service Technician

Field Service Technician

Location: Cranberry Township, Pennsylvania Type: Contract To Hire Compensation: $25- $27/hr Contractor Work Model: Onsite

Objective

Deliver field-based technical support and repair services for specialized industrial machinery. Perform equipment installations, diagnostics, troubleshooting, and corrective maintenance at customer facilities to ensure optimal machine performance and customer satisfaction.

Responsibilities

• Execute mechanical repairs and maintenance on industrial equipment at customer locations
• Perform commissioning and startup procedures for newly installed machinery
• Conduct on-site service calls to diagnose and resolve equipment malfunctions
• Provide remote technical support via phone and digital communication channels
• Guide customers through proper equipment operation and troubleshooting procedures
• Investigate and resolve product performance issues reported by customers
• Process warranty claims and coordinate replacement of defective components
• Liaise with engineering and programming teams regarding system defects and verify implementation of corrective solutions
• Complete service reports, maintenance records, and related documentation
• Participate in final validation testing of new equipment and quality verification activities
• Travel to customer sites as required

Requirements

• Technical diploma or associate degree preferred with 23 years of experience in industrial machinery, automation, or related manufacturing environment, or equivalent combination of training and hands-on experience
• Ability to diagnose mechanical and electrical system failures using deductive reasoning
• Capability to communicate technical information clearly in verbal and written formats
• Willingness to travel extensively for field service assignments

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.