Bilingual Patient Support Specialist - Hybrid

Overview You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels. This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week. Responsibilities Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary Accurately document patient interactions and maintain detailed records within the contact center system Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations Qualifications You are a great fit if you have… High school diploma or equivalent required 1–3 years of experience in customer service, call center operations, or a related field Bilingual in Spanish and English (written and verbal) Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences Flexibility to work adjusted schedules or additional hours, as needed We would love for you to have… Bachelor’s degree Experience within the pharmaceutical, healthcare, or life sciences industry Why Syneos Health At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Equal Opportunity and Benefits Syneos Health companies are equal opportunity employers (Minorities/Females/Veterans/Disabled). We are committed to providing an environment and culture in which Our People can thrive, develop and advance. Benefits for this position include a competitive compensation package, health benefits (Medical, Dental, Vision), 401(k) with company match, flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary by location in accordance with state and municipal regulations. Syneos Health complies with applicable laws regarding paid sick time. #J-18808-Ljbffr