Virtual Patient Support Specialist

Job Overview May 08, 2026 You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will provide inbound customer support in a virtual pharmaceutical contact center environment for patients, caregivers, healthcare providers, and healthcare clinic personnel. Responsibilities Provide timely and accurate responses to inbound calls, emails, and other communications from customers. Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns. Identify and resolve patient issues or escalating to appropriate internal teams as needed. Maintain detailed and accurate records of patient interactions and transactions in the contact center software system. Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements. Qualifications High school diploma or equivalent. 1–3 years of experience in customer service, call center operations, or related fields. Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences. Desired Requirements Experience in the pharmaceutical or healthcare industry. Willingness to work flexible hours, as needed. Benefits The benefits for this position will include a competitive compensation package, health benefits including medical, dental, and vision, company match 401k, flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on location. Additionally, the company has a voluntary COVID-19 vaccination policy and encourages employees to be fully vaccinated. Certain local governments or customers may have vaccine requirements requiring proof of vaccination. Equal Opportunity Statement Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). #J-18808-Ljbffr