Area Customer Service Coordinator

Customer Service Representative

This is a multi-site role. The contingent worker selected must have a car to commute to Melville, NY (Long Island), and live close to public transportation (subway) to commute to New York City sites. Preferred residence areas - Queens and Bronx. Employees in this position normally spend 90% of their time in NYC, where all sites are accessible by public transportation, and 10% in Melville, NY (Long Island). That site is not accessible by public transportation.

Job Description:

• Dress Code: High-end Business Casual for professional setting
• Driving is required to commute to Long Island site which is not accessible by public transportation; all other sites are in NYC (Midtown and Downtown) and accessible by subway

Hiring Manager is Looking for Someone With the Following Qualities:

• Reliable
• Friendly and outgoing
• Willing to learn
• Customer Service Skills
• Interpersonal Skills
• Attention to Detail
• Patience and Professionalism
• Print production, Mailroom, Reception/Hospitality experience preferred
• Law Firm experience preferred
• Microsoft 365 proficiency and general computer experience required

Daily Responsibilities:

• This is a customer-facing role. Employees in this position will provide coverage and support at multiple sites in NYC and 2-3 sites around Melville NY.
• Duties include reception, mailroom, print production, hospitality, and other office services.
• Mailroom operations
• Print production (printing, assembling, binding)
• Key-op (replenishing toner and paper in printers, clearing jams)
• Greeting and assisting visitors and answering and forwarding calls
• Scheduling conference rooms through Outlook or other applications
• Communicating with customers via Outlook, Microsoft TEAMS, and in-person
• Assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen and other office areas
• Conference room set up/take down
• Other duties, as assigned

Employees may be re-assigned to another site in the morning or in the middle of the day. Shift hours may vary depending on location: 7am 4pm, 8am 5pm, 9am 6pm. Overtime may be required. Work week Mon Fri. Candidates must be available for work between 7am and 7pm and ready to adjust on a short notice.