Field Service Manager

OVERVIEW

Our client, a leading provider of electrical power services, is seeking a Field Service Manager to lead and grow their Testing Department. This individual will be responsible for driving operational performance, managing field teams, and ensuring high-quality service delivery across projects.

This is a leadership role ideal for someone with a strong technical background in electrical testing who is ready to take ownership of team development, safety, and operational excellence.

KEY RESPONSIBILITIES

Operations & Leadership

• Oversee daily operations of the Testing Department
• Lead, mentor, and develop supervisors and field technicians (levels 1-4)
• Drive productivity, utilization, and overall team performance
• Partner cross-functionally with Sales, HR, and Finance

Technical Oversight

• Provide guidance on electrical testing procedures and standards
• Support field teams, customers, and internal stakeholders with technical expertise
• Ensure adherence to safety protocols and industry regulations

Training & Development

• Lead onboarding, training, and ongoing development of technical staff
• Mentor team members toward certifications and career growth
• Conduct performance reviews and provide continuous feedback

Scheduling & Resource Management

• Optimize scheduling and workforce utilization
• Ensure proper allocation and maintenance of tools and equipment
• Track technician skillsets and align resources accordingly

Quality & Continuous Improvement

• Review and approve reports and testing documentation
• Maintain high standards for accuracy and timeliness
• Identify areas for operational improvement and implement solutions

QUALIFICATIONS

• NETA Level III certification (or higher) strongly preferred
• Bachelor's degree in Electrical Engineering preferred
• 5+ years of experience in electrical testing or power systems
• 3+ years of leadership or supervisory experience
• Strong knowledge of electrical safety standards and procedures

SKILLS & ATTRIBUTES

• Proven leadership and team management ability
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Proficient with Microsoft Office and general computer systems

ADDITIONAL REQUIREMENTS

• Valid driver's license and reliable transportation
• Ability to pass background and drug screening
• Willingness to travel up to 50%

COMPENSATION & BENEFITS

• Competitive base salary $130K-$180K (based on experience) (Bonus Eligable)
• Bonus and certification incentives
• Full benefits package (medical, dental, vision, 401k, etc.)
• PTO, holidays, and additional perks