Field Supervisor II

Job Description

Job Description

OBJECTIVE:

The Field Supervisor II serves as a leadership role designed to support developing and expansion branch locations. This role combines operational leadership, project support, and direct field staff supervision while maintaining partial billable responsibility as needed. The Field Supervisor II leads field technicians and assigned project management resources to ensure operational efficiency, project execution, workforce development, customer satisfaction, and alignment with company goals during branch growth phases.

CORE RESPONSIBILITIES include, but are not limited to the following:

• Continually develops and strengthens assigned teams through cross training, coaching, performance evaluations, compensation reviews, employee development, promotions, motivation, corrective action, and dismissals as necessary.
• Recruits, interviews, screens, and retain high-quality team members while developing relationships with area high schools, technical schools, colleges, and industry organizations to support long-term workforce growth.
• Supervises and supports assigned field technicians and project management personnel to ensure compliance with company policies, operational processes, quality standards, and customer expectations.
• Participates in project scheduling meetings and collaborates with the PMO and Operations groups to identify staffing needs, schedule resources, and maintain efficient labor utilization across booked and forecasted projects.
• Creates and communicates clear goals and expectations for assigned personnel while fostering accountability, teamwork, professionalism, and alignment with company strategies and culture.
• Reviews and approves labor hours, overtime, expenses, and related documentation for assigned personnel while maintaining budget awareness and operational efficiency.
• Maintains high levels of communication with customers, field staff, project managers, leadership, and other stakeholders regarding staffing, project execution, operational concerns, and branch performance.
• Assists with workforce planning by analyzing labor demand, identifying staffing shortages or overages, and coordinating resource allocation to support project schedules and branch growth initiatives.
• Performs risk analysis related to staffing, project schedules, quality, and operational execution while assisting with recovery planning for troubled or delayed projects.
• Supports branch operational growth initiatives including recruiting, onboarding, training, culture development, process implementation, and operational scalability within emerging markets.
• Maintains partial billable utilization as required to support branch workload, customer needs, training initiatives, or operational coverage during developing office growth phases.
• Participates in the development and continuous improvement of operational processes, field procedures, scheduling practices, safety initiatives, and project execution standards.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

The Field Supervisor II directly oversees assigned field technicians and may provide leadership support to assigned project management personnel within developing branch locations.

MINIMUM QUALIFICATIONS:

• 6+ years of supervisory, field leadership, or project operations experience within the communications or low-voltage industry.
• Two-year degree from an accredited college, university, or technical institution with coursework in construction, project management, communications, business, or technical disciplines; or substitute two years of pertinent experience for each year of education.
• Demonstrated ability to lead teams, coordinate project staffing, and manage operational priorities in a fast-paced environment.
• Must have a valid driver's license and reliable vehicle.

PERSONAL ATTRIBUTES:

• Strong interpersonal and leadership skills with the ability to communicate effectively across all levels of the organization and with remote teams.
• Strong problem-solving, organizational, and decision-making skills with the ability to prioritize multiple responsibilities simultaneously.
• Ability to build team culture, develop employees, and lead through change in growing branch environments.
• High level of integrity, accountability, urgency, professionalism, and results orientation.